Cynthia Fontenot

Email: abpbmq@r.postjobfree.com

Address:

City: McAllen

State: TX

Zip: 78504

Country: USA

Phone: 956-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Business Coordinator, with more than 10 years of experience and dedicated employee with high integrity, strong work ethics and great leadership skills.

Educational Background:

High School Dipolma from McAllen Memorial High School, Mcallen TX 1/2001 to 5/1990 (Basic Academics)

High School Dipolma from San Antonio College, Mcallen TX 1/2001 to 10/2012

High School Dipolma from Certified Nursing Assistance School, Mcallen TX 1/2001 to 10/2012

Job History / Details:

Career Overview

Enthusiastic Business Coordinator, with more than 10 years of experience and dedicated employee with high integrity, strong work ethics and great leadership skills.

Skill Highlights

Administrative support

Team Liaison

Attention to detail

Multi-task management

Computer literate

CRM systems

Creative problem solving

Business development

Cold calling

Customer needs assessment

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Answered multiple phone lines, transferred calls to corresponding departments, worked well with others within high-volume environment.

Product Roll-Out

Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.

Client Interface

Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.

Professional Experience

July 2012

Payne Mission Volkswagen Mission, Texas

Business Development Mgr

Hired to initiate and develop first time Business Development Center and a BD agent to assist in implementing strategic processes to increase company's quarterly objective by the end of December 2012.

Worked closely with company's management team to identify new business opportunities and routinely participated in the sales process and creating positive resolutions for sales/service dept. customers.

March 2011 to March 2012

Bert Ogden Nissan McAllen, Texas

After-Market/Cust. Service Rep -- Owner Loyalty Manager

Described After-Market and warranty products to customers and accurately explained details and care of products and claim procedures. Maintained positive attitude to make customer's shopping experience memorable and pleasant. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Promoted into Management within 5months as Owner Loyalty Mgr., conducted weekly walkthroughs with the owner of dealership and general manager to discuss company's certifications, department processes, and customer complaints within sales, service and finance dept,

Worked among Marketing Mgr in coordinating company's outside events and provide schedule to sales team for shift schedules and provide event information of vehicles introducing to the public.

July 2002 to February 2011

Frank Smith Toyota Pharr, Texas

Delivery, After-Market/CRM, BD and Sales Coordinator

Demonstrated the features and controls of every new vehicle delivered at the time of purchase. Developed highly empathetic client relationships and earned reputation for exceeding customer excellence goals. Worked as a team member performing cashier duties, product assistance and event scheduling and planning of the Toyota Customer Appreciation Work Shop.

Recognized for ability to quickly learn new tasks an to perform each job assignment with a strong sense of responsibility and business priority. Enjoy working in a fast paced, changing environment. Posses a passion for positive feedback from customers, current sales events and a commitment to delivering quality and timely information to immediate supervisors. Goal-focused and driven to take on new challenges and responsibilities that lead to career advancements.

Education

1990 McAllen Memorial High School McAllen, Texas

High School Diploma Basic Academics

San Antonio College San Antonio, Texas

Court Reporting

1995 Certified Nursing Assistance School New Braunfels, Texas

Certificate of Completion CNA

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