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Customer Service Quality Assurance

Location:
Johnson City, TX
Posted:
October 25, 2012

Contact this candidate

Resume:

Luis Padilla

Email: abpbmc@r.postjobfree.com

Address:

City: Round Rock

State: TX

Zip: 78665

Country: USA

Phone: 512-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position within a company utilizing experience and knowledge in Excellent Personnel / Product Procurement Management. Motivated customer service specialist with over twenty five years experience in a fast-paced, team-based environment. Experience dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Effective, dependable experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Educational Background:

High School Dipolma from Mountain View High School, Mountain View CA 1/2001 to 5/1971 (General Studies)

Job History / Details:

Summary

Seeking a position within a company utilizing experience and knowledge in Excellent Personnel / Product Procurement Management. Motivated customer service specialist with over twenty five years experience in a fast-paced, team-based environment. Experience dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Effective, dependable experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Highlights

Personnel / Procurement Management, Purchasing, Expediting, MRB, RMA

Proficient in Microsoft Excel, Word, Access, SAP, Filemaker Pro, Power Point etc

Experienced in all aspects of Planning, Material Handling, Customer Returns, Mechanical, Prototype and R&D Assembly

Accomplishments

I was part of a Kaizan management team which we implemented lean manufacturing in the warehouse to production process which eliminated wasteful time which led to an increase in our profit margin.

Experience

10/25/2012 12:00:00 AM

December 2005 to October 2012

Flextronics Austin, TX

Product Engineer Technician

Coordinate Manufacturing Change Notices for component qualification for all business units creating deviations and updating MCN data base. Monitoring ICT, Functional, and MCVT Testing.

Planned, directed, and coordinated manufacturing processes by providing technical support in the development, implementation and maintenance of manufacturing methods.

Developed, evaluated, and improved manufacturing methods.

Analyzed and planned work flow, and designed layout of equipment and workspace for maximum efficiency.

Conferred with production group concerning product problem areas and provided solutions and tooling to ensure efficient production methods.

Conferred with management, engineering, and other staff regarding manufacturing capabilities and other considerations to facilitate production processes.

Creating /Implementing ECO/ Deviations per both Customer and Internal demands to ensure correct customer requirements and component Qualifications Using software such as SAP, PDM, Ultimus, Outlook, Excel, Word, etc.

September 2003 to December 2005

Flextronics Austin, TX

Component Specialist

Conducting Regional Reconciliation of Customer Approved Vendors Lists, and or Bill of Materials, with Validation of all Electronic Components, Implementing Supplier Product Change Notices (PCN's) with Alternate Component Matching.

Utilizing Customer and Supplier Contacts, Data Sheets, Web access.

Filling Line Down System Requests for critical component parameters and or Part Markings.

Reviewing Operating Instruction Procedures for accurateness.

Involved with the Component Specialist Lean Manufacturing Group with Restriction of Hazardus Substances (ROHS) Component Conversion implementation .

December 1999 to August 2003

Luis Padilla

Celestica Asia San Jose, CA

Production Supervisor

Managing 60 production employees in the building of electronic assemblies which consist of Surface Mount Technology, Hand Soldering, Press Fit Operation, Cable & Harnessing and Mechanical Assembly, also Packaging and Shipping.

Monitoring employees time cards, work performance, appraisals and HR related issues.

Daily Running Open Order Reports through the SAP Systems to meet Production Schedules, working parallel to purchasing department in Expediting shortages.

Conducting Failure Analysis/Root Cause and implementing corrective and preventive actions in Production Areas and using tools such as overlays, custom tooling and training.

Daily contact with customers solving problem areas in assembly, test, etc..

Conducting Internal Audits, Calibration Control and Plant Tours.

Very instrumental in creating process procedures.

Keep employees abreast of company procedures and Processes creating and conducting overhead training classes.

December 1994 to December 1999

Tyco Value Added Systems Santa Clara, CA

Production Supervisor/ Quality Supervisor

Successfully managed production activities so all orders were shipped on time.

Time cards, work performance, appraisals and HR related issues.

Daily Running Open Order Reports through the BPCS/ROI Systems to meet Production Schedules, working parallel to purchasing department in Expediting shortages.

Transferred to Quality Supervisor in monitoring Processing RMA Returns and conducting Failure Analysis/Root Cause and implementing corrective and preventive actions in Production and Final Inspection areas using tools such as overlays, custom tooling and training.

Daily contact with customers solving problem areas in assembly, test, etc..

Conducting weekly ISO steering committee and RMA meetings.

Conducting Internal Audits, Procedure Control, Calibration Control and Company Plant Tours.

Investigated and implement ideas for quality improvement, increased productivity and cost reduction.

Assessed and trained personnel for promotion to cross-functional operations.

December 1990 to December 1994

Ericsson Fiber Access Menlo Park, CA

Product Introduction Specialist

Performed a variety of coordinating and planning tasks involved in support of new products.

Coordinated and expedited flow of materials and prototype assemblies between Operations and Engineering in accordance with team schedules.

Reviewed schedules to determine material requirements.

Assisted with generation and implementation of ECOs, spreadsheets, and other pertinent documentation.

Expedited ECOs through signature loops and approval meetings.

Assisted Team Leader in recording and reporting project status to core team, as well as developing and maintaining a project schedule.

Collaborated with the engineering team to adjust and modify production equipment.

December 1989 to December 1990

Inter-Step San Jose, CA

Manufacturing Supervisor

Supervised employees and overall work flow of the Production area.

Interviewed, hired and evaluated assemblers.

Oversaw major Research & Development projects.

Attended forecast meetings and communicated daily productivity and shipment reports for all departments.

Managed documentation of and training on production procedures and work instructions and assessed and trained personnel for promotion to cross-functional operations.

1986 to 1990

Argo Systems Sunnyvale, CA

Manufacturing Supervisor

Direct the overall work flow of department in all aspects of assembly to strict military specifications.

Implemented assembly policies and procedures to maintain efficient daily operations.

Interviewed, hired, supervised, and evaluated assemblers.

Worked well with schedules to meet required deadlines.

Oversaw major assembly which included Rework, PCB Loading, Harnessing, Touch up, Conformal Coating, Multimeter testing for resistors and voltage output.

Maintained document control and in charge of quality assurance.

Performed inventory control audits, prototype, mechanical, and R&D assembly.

Directed the procurement and flow of production materials.

December 1980 to December 1985

3H Industries Sunnyvale, CA

Production Supervisor

Overseeing PCB Loading, Rework, Touch up, Mechanical Assembly, Point-to-Point Wiring, and Prototypes for complete assembly line.

Interacted with Engineers in an R&D environment.

Handled material planning, and work orders, etc.

Interviewed, hired, supervised, and evaluated employees.

Procured tools, and parts.

Oversaw inventory control, and instrumental in production schedule meetings.



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