Customer Service High School

Renetha Gipson

Email: ********@****************.***

Address:

City: Cornelia

State: GA

Zip: 30531

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

United States Naval Veteran with over 7 years administration experience. Dedicated to customer service with the ability to multi task and prioritize. Strong computer skills, reliable, and competent professional driven to perform beyond expectations.

Educational Background:

High School Dipolma from North Georgia Technical College, Clarkesville GA 1/2001 to 4/2005 (Patient Care Tech)

High School Dipolma from Habersham Central High School, Clarkesville GA 1/2001 to 10/2012

High School Dipolma from Ashford University, Clarkesville GA 1/2001 to 10/2012

Job History / Details:

Career Overview

United States Naval Veteran with over 7 years administration experience. Dedicated to customer service with the ability to multi task and prioritize. Strong computer skills, reliable, and competent professional driven to perform beyond expectations.

Skill Highlights

Administrative support

Meets/exceeds goals

Project planning

Attention to detail

Meeting minutes

Physician billing

Internet research

Microsoft Word

Telephone Skills

Customer Service

Critical Thinking

Staff motivation

Phlebotomy skills

Filing and data archiving

HIPAA compliance

Medical terminology

Microsoft Outlook

Organizational Skills

Time Management

Ekg and Vital signs skills

Data Entry

Quality Assurance skills

Core Accomplishments

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Vendor Management:

Negotiated low vendor rates for office supplies.

Patient Assistance

Assisted patients with properly completing all forms.Administration

Performed administration tasks such as filing, documenting procedures in patients charts, faxing reports, photocopying collateral and scanning documents.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Professional Experience

October 2007 to Current

Fieldale Farms Cornelia, ga

Laborer

Processed and packed poultry products. Insured all product handled according to Food Saftey and USDA regulations. Supported Quality Assurance personnel and Management in implementing HACCP procedures.

March 2005 to January 2006

Lanier Park Hospital Gainesville, Ga

Ekg Tech

Provided efficient customer service to clients.Successfully handled 50 to 70 bills per day.Managed incoming and outgoing calls for busy medical office.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, billing for procedures. Performed Ekg's, vital signs, assisted with filling out forms, performed phlebotomy procedures.

August 2002 to July 2003

Kelly Services Cornelia, Ga

Needle screener

Screened medical needles for defects. Input all results from entire shift into database. Assisted in training incoming employees on defect procedures and computer database.

June 1994 to October 2001

United States Navy

Supply Clerk

Managed medical supply inventory.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Provided efficient customer service to clients.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Managed incoming and outgoing calls for busy medical office, medical facilities, and United States Naval Hospital ship USNS Comfort T-AH20.Oversaw inventory and office supply purchases.Complied annual recommendations for end of fiscal year budgets.

Education

2005 North Georgia Technical College Clarkesville, Ga

Diploma Patient Care Tech

Coursework in medical terminology, internship in ekg procedures and phlebotomy procedures.

1994 Habersham Central High School Mount Airy, Ga

High School Diploma Vocational

Ashford University Clinton, IA

Education

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