Customer Service Manager

Elyse Daugharty

Email: abpblj@r.postjobfree.com

Address: *** ********* *****

City: Colorado Springs

State: CO

Zip: 80919

Country: USA

Phone: 719-***-****

Skill Level: Entry

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

EDUCATION

Certification, Event and Wedding Planning, Wedding Planning Institute, 2011

B.S., Business Management, University of Colorado at Colorado Springs, 2009

SKILLS & CHARACTERISTICS

Quick learner Strong communication skills Calm & professional under stress Great at multi-tasking Strong computer skills (Microsoft Word, Excel, Powerpoint) Team player Problem solver Detail-oriented Very organized Optimistic Strong Initiative & hardworking Loyal Open minded Energetic Passionate

WORK EXPERIENCE

Graven Austin & Drake, Inc. (8/12-10/12): Account Manager & HR Manager

I successfully managed several accounts by effectively communicating with the client, being very organized and paying close attention to detail

Demonstrated outstanding ability to communicate with all types of people by successfully managing the HR, Sales, and Training Departments

I created a team environment by getting each department involved in helping with developing the training program by delegating tasks and following up

Conducted end-of-day meetings with the supervisors and weekly training meetings

I coached, developed and retained strong talent by using their strengths

Wells Fargo (7/11-8/12): Teller, Lead Teller

Daily, I printed reports in the morning to determine our goal for the day, coached the tellers, made service calls to follow up with customers, properly filed paperwork and made sure it was filled out correctly according to audit standards, made sure we were abiding by policies and regulations, and processed transactions

Weekly, I made the teller schedule, ordered money and supplies, and ran the teller line when the service manager was out of the store

Trained new tellers by leading by example and making sure they have all the tools they need to succeed

R.S.V.P. Weddings (Seasonal, 5/11-9/11): Assistant Wedding Coordinator

Helped set up the weddings by making sure everything was set up correctly by paying close attention to detail

Served as the point person for all vendors and wedding guests to answer their questions and assist them as needed

Made sure the wedding ceremony ran according to schedule and directed the bride, groom and wedding party to where they needed to be or getting them whatever they needed by being very organized and staying calm and professional under stress

I was successful due to my ability to take direction well and think quickly on my feet

Crestone Sports Academy (Seasonal, 2/11-8/12): Co-Founder/COO/Tennis Coach

I took all phone calls and scheduled all private and group lessons, responded quickly to all phone and emails, created marketing materials such as flyers and brochures, and bought/ordered needed supplies and managed instructor

Planned, organized and conducted lessons by coaching group and private lessons to adults and children and adjusted coaching techniques based on the strengths and weaknesses of the athletes

Developed 8-week lesson plans by doing research and tailoring the lesson plans toward different age groups

Prepared the revenue and expense reports

Carrabba`s Italian Grill (6/04-4/11): Hostess, Carryout, Server, Caterer, Bartender, Trainer

I provided excellent customer service by acknowledging customers as soon as they walked into the bar, personally recognizing regulars, building my own customer base by building rapport and knowing their name, and thanking guests for their business and encouraging them to return

Certified trainer for every position I held

Demonstrated strong multi-tasking skills by keeping up with all my job responsibilities including constantly making sure the bar inventory and supplies were stocked and maintaining cleanliness while providing excellent customer service

Always notified management when a customer was not 100% satisfied and communicated with them when there were needed improvements

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