Customer Service Management

Valencia McCord

Email: ********@********.***

Address:

City: Tyler

State: AL

Zip: 36785

Country: USA

Phone: 334-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Educational Background:

High School Dipolma from Alabama A&M University, Huntsville AL 1/2001 to 5/2006 (Biology with an emphasis in Chemistry)

Job History / Details:

Professional Summary

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Skill Highlights

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Courteous demeanor

Strong organizational skills

Great attention to detail

Microsoft Outlook

Microsoft Office

Great Time Management

Energetic work attitude

Quick learner

Proficient in cash management

Local/state health laws knowledge

Good Analytical Skills

Data entry

Microsoft Excel

Type 40 wpm

Filing

Work Experience

September 2011 to Current

HP Enterprises/Medicaid Montgomery, Alabama

Customer Solutions Rep II

Assisted customers in person and via telephone.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Guaranteed positive customer experiences and resolved all customer complaints.

Monitored service events through completion for compliance.

Managed the service requests of customers through access channels.

Reviewed customer feedback to customer entitlement & case management.

Provided basic analysis of cases.

Provided customer service during an average of 100 calls per day by answering customer inquiries, solving problems and providing new product information.

Guaranteed positive customer experiences and resolved all customer complaints.

Scored in top 10 percentage of employees in successful resolution of issues

April 2008 to January 2011

Health Services, Inc. Tyler, Alabama

Front Desk Clerk

Collected patient demographic data.

Accurately balanced cash drawer throughout the business day.

Collected & allocated patient payments.

Faxed & copied pertinent information.

Earned management trust by serving as key holder, responsibly opening and closing office.

Politely assisted customers in person and via telephone.

Cross-trained and provided back-up for other customer service representatives when needed.

Answered multi-line telephones.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Verified patient insurance.

Spoke with referral coordinators for specialty appointments.

Registered & scheduled patient appointments.

December 2006 to June 2007

Biolife Plasma Services Hoover, Alabama

ARC/Biomedical Lab Technician

Performed tests on biological samples, equipment maintenance, and sample management functions.

Reviewed testing of samples, quality control, and other reports for accuracy, completeness, and compliance to requirements to ensure that quality standards were met.

Performed routine and non-routine laboratory procedures.

Performed duties according to SOP.

August 2002 to September 2006

HealthSouth Inpatient Rehab Hospital Huntsville, Alabama

Patient Care Technician/Rehab Technician

Provided direct patient care.

Assisted with group therapy sessions.

Documented vital information on patient progress.

Monitored & documented patient vital signs.

Relayed information to team leader regarding patient changes.

Education and Training

2006 Alabama A&M University Huntsville, Al

Bachelor of Science Biology with an emphasis in Chemistry

HIPPA Certification

CPR Certification

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