Customer Service Representative
Resume:
Dannette Nix
Email: abpbjp@r.postjobfree.com
Address:
City: Martinez
State: GA
Zip: 30907
Country: USA
Phone: 706-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
[Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Excellent communicator with 1 3 1/2 years in a demanding Building Standards environment as a Customer Service Representative / Certified Permit Technician.. Enjoyed this field of work & was good at this type of work & atmosphere.
Educational Background:
High School Dipolma from Glenn Hills High School, Augusta GA 1/2001 to 6/1977 (Basic)
Job History / Details:
Career Overview
[Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Excellent communicator with 13 1/2 years in a demanding Building Standards environment as a Customer Service Representative / Certified Permit Technician.. Enjoyed this field of work & was good at this type of work & atmosphere.
Core Strengths
Multi-line phone usage
Cash register processing
Credit card processing
Strong organizational skills
Listening skills
Fast learner
Creative Problem Solver
Filing
Some basic Accounting Skills
Munis-- Computer Program
Microsoft Word Usage
Exceptional communication skills
Adaptive team player
Customer Service
Microsoft Outlook
Windows Internet Explorer
Data Entry
Telephone Skills
Strong Client Relations
Word Perfect word processor
Accomplishments
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Telephone Service
Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing follow up calls
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Relations
Earned highest marks for customer satisfaction, company-wide.
I did receive the County Employee of the Month one time.
Work Experience
January 1998 to October 2012
Columbia County Board of Commissioners Evans, Georgia
Customer Service Representative / Certified Permit Technician
Was responsible for Inputting data for a Building Permit, Issuing of permit, Setbacks on permit.
Issuing of Occupational Tax / Business License on a daily routine,
Required to input payments of Permits, Occupation Taxes, Re-inspections fees, GIS Data, & also payments from Engineering and Planning & Zoning.
Served as a liaison between customers, management and Inspectors team.
Greeted customers entering the office to ascertain what each customer wanted or needed.
Maintained up-to-date knowledge of Department policies regarding payments, returns and exchanges.
Trained new employees by providing knowledge of specific Department tasks and policies.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Performed office opening duties, including counting cash drawers and checking all equipment for proper functioning.
Directed calls to appropriate individuals and departments.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Inputting of daily inspections requests from off e-mail & phone.
I was currently learning the Alcohol Licensing procedure when I left. I strongly believe in cross training were available.
March 1987 to December 1992
Wheaton Van Lines Augusta, Georgia
Secretary/ Payroll Clerk
I was responsible for answering 5 line phone system.
Contacting customers on their moving needs & calculate the amount of poundage they would be moving.
Help Drivers keep up with Driving Logs
Input Employee weekly / bi-weekly time for payroll.
Any misc. items that need to be seen to, I was willing to try & help.
I left when my Mom passed away in Dec. 1992 to help care for my Dad.
February 1990 to February 1991
WAGT TV 26 Augusta, Georgia
Front Desk/ Operator
I was responsible for answering a multi-line phone system
Responsible for greeting customers when they came in to the TV station.
I sorted & distributed mail to all departments.
I was being cross-trained in the area of Accounts Receivable & Payable.
Approximate dates to which I worked here.
Educational Background
1977 Glenn Hills High School Augusta, Georgia
High School Diploma Basic
High school diploma Completed
Some College--- reaching to obtain Core Studies.
Advanced Customer Service training through Seminars & hand on training at the county I worked in.
Completed the Certified Permit Technician Process to be the first in my office to do so.
Extra-Curricular Activities
I have been involved in the following activities over the past 25 years:
1) Awana Program (International Based Program) : 25 years as Secretary--- this involved all record keeping for the Club s, Inventory, Money processing, Training others & teaching at Seminars.
2) Trinity baptist Church: I have been a member for the last 27 years, worked in Awana 25, Sang in the Choir for 20 years, Sang in two (2) Ensembles for the last 17 years, & taught Sunday School for approximately 16 years while a member.
3) Actively involved with our Women's Ministry--- Wow--Women of Worship for the past 5 years at least.
I coached Upward BasketBall & Soccer for 3/4 year olds for 2 years (09-11)
Was actively involved in Recreation league Cheerleading when my daughter was younger. & Also in her Gymnastics .
Personal Information
Sex & Marital Status: Female
Recently Divorced ( August 6, 2012) after 34 years of marriage
Age & DOB: 53 years old. Born June 8, 1959
Nationality / Citizen: American
Passport No. & Expiry date: 446840156 & expires April 23, 2019
Relocation: Would consider relocating to Lynchburg, Va. where my Daughter, Son-in-Law & Grandchildren currently live.
Been a member of Trinity Baptist Church, Martinez, Ga. for 27 years.
I believe in strong commitment issues & work ethics. If you are going to work, volunteer or just be available-- be truthful & be there when someone needs you. I find it very unprofessional & untrustworthy to say you will do something & then not follow through with the commitment you have made.
I firmly believe that a man's good name means more than any riches he can/ will get in his lifetime.
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