Sales Manager

glenda johnson

Email: *********@********.***

Address: **** *. ***** **.

City: kent

State: WA

Zip: 98132

Country: USA

Phone: 206-***-****

Skill Level: Management

Salary Range: 60

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Glenda Fay Johnson

6232 S. 251st St., Kent, WA 98032 " *********@********.*** " 206-***-****

Objective

To use my extensive management skills and abilities to contribute to a great organization.

Professional Skills & Qualifications

- Computer Proficient: Microsoft Office; Word; Excel; Outlook. - Highly adept at improving employee morale to achieve staff retention.

- Adept at training and developing; mentoring employees for cross-training in various departments.

- Self-starter self-motivated, strong integrity, and trustworthiness

- Effective interaction with customers, co-workers, and vendors

- Decision maker impacting customer needs and profitable business goals.

- Team environment and employee appreciation for their worth.

- Strong background in strategically planning, executing, and result accountability.

- Possesses strong mathematical and analytical skills.

- Consistently identify opportunities and open to new ideas from others

- Strong background within event planning

- Always proficient at raising the bar above the expectation

- Continuously improving and stretching goals to surpass the target.

- Daily evaluating standards and progress

- Timeframe and attention to detail

- Performance evaluations

- Quality Standards and Control at company, state, and federal regulations

- Highly proactive in resolving customer complaints/concerns/issues

- Strong communication skills

- Effectively applied principles and monitored flow of the operation.

- Utilize basic measuring tools and utilized blueprints during store remodel

Professional Experience

Safeway Corporation 1988 - 2012

Position: Store Manager, 2007 " 2012 Federal Way, WA

1988-2007 "Management--Office /PIC/ 2nd Asst. Store Manager/ 1st Asst. Store Manager

Duties:

- Responsible for the overall operations of the store.

- Provides friendly, courteous, and helpful service.

- Handles the supervision of employees.

- Plans and prepares work schedules, and assigns employees to specific duties.

- Coordinates sales promotion activities and directs workers preparing merchandise displays.

- Supervises employees engaged in sales work.

- In charge of inventory, reconciling cash with sales receipts, keeping operating records, and preparing daily record of transactions.

- Analyzes detailed projections based on prior years sales in order to purchase appropriate amounts of product.

- Ensures employees comply with established retail policies and procedures, security, sales, and record keeping procedures and practices.

Notable Accomplishments

z While employed at Safeway Corporation:

- Demonstrated stellar employee relations in: Supervising, coaching, developing, reviewing, and evaluating job performance of 140+ employees.

- Responsible for overseeing the daily operations of a high volume store averaging $540,000 in weekly sales.

- Acted as District Trainer and Subject Matter Expert for the Scheduling Software utilized within each store.

- Achieved 4% store sales growth, while in the Management role, in 5 year tenure as Store Manager.

- Earned numerous Superior Customer Service" Awards.

- Achieved 21% average sales growth. (2011 after remodel)

- Exceeded sales target and profit expectations (yearly).

- Store Achieved 526 days accident-free.

- District Trainer for 2nd Assistant Managers and Persons in Charge (PIC).

- Won all 4 quarters of merchandising competition (2011).

Education & Specialized Training

z Griffins Business College (Bellevue, WA), Accounting / Marketing

z Employee Safety Training and Workers Compensation Training (OSHA and WISHA)

z Workforce Management Training - Schedule Writing and Salary Control

z Safeway Store manager training program (SMT- two year on the job training)

z Loss Prevention - Shoplifting Deterrence and Apprehension

z Food Safety 2 - Advanced Food Safety for Managers

z Sexual Harassment and Awareness Training

z Frontline Leadership from Zenger-Miller

z Solo Handheld Order writing system

z Customer Claims Training

z Diversity Training

z CPR Certified

z Veri-cash office system

z Food Handler's Permit

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