Customer Service Manager

Brandon Carlisle

Email: abpbif@r.postjobfree.com

Address:

City: Carlsbad

State: CA

Zip: 92008

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated food and beverage bartender and food server with 10 years experience in the food and beverage industry. Highly motivated and dedicated to trying to expand my knowledge and experience in the food and beverage industry and become a great and versatile bartender.

Educational Background:

High School Dipolma from MediaTech Institute, Oceanside CA 1/2001 to 1/2012 (Digital Audio Production)

High School Dipolma from MiraCosta College, Oceanside CA 1/2001 to 10/2012

Job History / Details:

Executive Profile

Dedicated food and beverage bartender and food server with 10 years experience in the food and beverage industry. Highly motivated and dedicated to trying to expand my knowledge and experience in the food and beverage industry and become a great and versatile bartender.

Skill Highlights

Customer and Food service

Aloha POS Systems

Employee Scheduling

Team Building and Training

Supply Ordering

Self-Motivated

Customer Complaint Handling and Resolution

Customer Satisfaction Enhancement

Distributor Contact

Supply and Inventory

Leadership and Communication skills

Customer-Oriented

Professional Experience

April 2012 to September 2012

Xscape Nightclub San Diego, CA

Bartender

Responsible for helping all customers with drink orders in a high paced and high volume atmosphere.

Helped in completing bottle service and VIP table orders

Inventory of liquor after each weekend's completion

Setting up and breaking down of bar at opening and closing of each night.

Constant networking and marketing to build a returning clientele and increase revenue for club and myself.

Striving to always exemplify great customer service in all interactions with customers.

Responsible cash handling and use of Aloha POS system.

June 2011 to May 2012

Players Sports Bar San Marcos, CA

Bartender/Server

Taking customer orders and complete service of food and beverages during serving shifts.

Helped in opening of restaurant's 2nd location in North County, San Diego.

Acquired vast knowledge of local craft beers with this restaurant's 30 rotating beer taps.

Obtained current San Diego recognized Food Handlers and RABS card.

Changed and organized blown kegs in keg cooler, set up and break down of bar after every opening or closing shift.

Responsible cash handling and use of POS system.

May 2005 to April 2011

Teri Cafe Inc. Oceanside, CA

Manager/Lead Server

Full service of all food and beverages and light bartending with the fact that this restaurant serves beer and wine only.

Helped in opening of restaurant's 3rd location here in North County, San Diego.

Training of all new employees for this location which included service training, inventory training, and cash handling procedures and ethics.

Acquired extensive knowledge of Japanese food/sushi and preparation techniques.

Revision and creation of Teri Cafe, Inc.'s employee handbook and rules and regulations guideline for 2011.

Obtained Food Safety Manager certificate in September 2010.

Direct contact of Budweiser, Pepsi, and restaurant supply distributors for restaurant order needs and possible restaurant cost cutting.

Counting and closing out of restaurant registers after restaurant closing. Preparation of cash for the following work day and restaurant safe.

Creation and upkeep of employee weekly schedules and availability.

Education

MediaTech Institute Oceanside, CA

Associate of Applied Science Digital Audio Production

Currently enrolled in program and scheduled to graduate in 2013.

2010 MiraCosta College Oceanside, CA

Associate of Arts Digital Audio Production

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