Customer Service Sales

Aneisha Jones

Email: abpbi6@r.postjobfree.com

Address:

City: Mt. Prospect

State: IL

Zip: 60056

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from East High, Aurora IL 1/2001 to 5/2004 (H.I.T)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Large cash/check deposits

Cash management

Store maintenance

Inventory control

Shipping and receiving

Telephone inquiries

Credit card processing

Telecommunication skills

Multi-line phone usage

Dependability

Conflict resolution

Creative problem solver

Excellent communication skills

MS Windows proficient

Fast learner

Strong client relations

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

August 2012 to Current

Lover's Lane Arlington Height, IL

Sales Associate

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

April 2008 to May 2009

K.C.A Financial Service Geneva, IL

Collections

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Defused volatile customer situations calmly and courteously.

Managed high call volume with tact and professionalism.

September 2007 to March 2009

Sally's Beauty Supply Aurora, IL

Sales Associate

Solved unresolved customer issues.

Computed sales prices, total purchases and processed payments.

Recommended merchandise based on customer needs.

Stocked shelves and supplies and organized displays.

Developed positive customer relationships through friendly greetings and excellent service.

September 2005 to April 2007

TCF National Bank Batavia, IL

Teller

Opened new customer accounts, including checking, savings and lines of credit.

In charge of all the bookkeeping in office

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Trained employees on cash drawer operation.

Exceeded quarterly sales goals by 10 percentage .

Collected member loan payments.

March 2003 to August 2006

Wilson's Leather Outlet N. Aurora, IL

Manager Trainee

Received and processed cash and credit payments for in-store purchases.

Returned all routine and general customer calls in a timely manner.

M.I.T

Delegated all responsibilities to associates

Greeted customers in a timely fashion, while quickly determining their needs.

Worked as a team member to give the highest level of service to customers.

Answered questions regarding the store and its merchandise.

Demonstrated use and care of merchandise.

Maintained records related to sales.

Guided customers in choosing items that reflected personal style and shape.

Administered all point of sale opening and closing procedures.

Trained and served as a peer coach for new sales associates.

Replenished floor stock and processed shipments to ensure product availability for customers.

Educational Background

2014 Rasmussen College Aurora, IL

Associate of Applied Science H.I.T

3.0 GPA

Coursework in Office Management

Coursework in Clinical Research and Hemostasis

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