Customer Service Manager

Daniel Ruch

Email: abpbi1@r.postjobfree.com

Address:

City: Seymour

State: IN

Zip: 47274

Country: USA

Phone: 248-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented leader in distribution and inventory control with 15 years of successful experience . Proficient in supply chain, Just In Time and MRP II. Fluent with computers including extensive background in multiple systems required to interface with WMS. Entrepreneurial experience, including strategic planning, personnel management, project management and market development.

Educational Background:

High School Dipolma from Crichton College, Memphis TN 1/2001 to 12/2000 (Organizational Management)

High School Dipolma from Tennessee Technology University, Memphis TN 1/2001 to 10/2012

Job History / Details:

Executive Profile

Results-oriented leader in distribution and inventory control with 15 years of successful experience. Proficient in supply chain, Just In Time and MRP II. Fluent with computers including extensive background in multiple systems required to interface with WMS. Entrepreneurial experience, including strategic planning, personnel management, project management and market development.

Skill Highlights

Operations management

Leadership/communication skills

Process improvement

Inventory Control

Self-motivated

Quality Manager

Distribution Manager

Profit and Loss

Budgeting

Organizational Restructure and Change

Core Accomplishments

Spearheaded development of a new spoke and hub distribution center.

Composed and implemented SOPs for new 763,000 SF distribution center.

Launched and co-authored new company.

Professional Experience

November 2011 to Current

Pet Supplies Plus Seymour, IN

Support Service Manager

Managed construction and layout of 763,000 SF distribution center.

Composed all SOP's for new distribution center.

Aided in setup, testing, and implementation of new Manhattan WM UI system procedures prior to going live.

Co-developed and implemented process for handling all returns and/or damaged goods from retail stores.

Train, coach and mentor relevant operations personnel in accordance with skill development needs.

Initiate daily communication with retail stores and vendors to resolve any customer service related issues.

Monitor tracking of shipments to ensure complete and prompt deliveries to customer sites using various logistical databases and carrier websites.

Direct KPI's for distribution center to ensure performance goals are being met in accordance to engineering standards.

Establish team communication strategies to assure problems and inquiries are resolved.

Institute selection and utilization of qualified supply sources and performances, through data analysis on incoming material based on purchase order and quality requirements.

10/21/2012 12:00:00 AM

May 2009 to November 2011

1A Auto Pepperell, MA

Distribution Manager

Managed inbound & outbound logistics, customer service and warehouse management in three warehouse locations.

Revamped processes for inbound and outbound procedures.

Accuracy for on time order and inventory rose to over 99 percentage .

Negotiated terms and rates with UPS, FedEx, and USPS.

Organized cross-functional teams that enhanced communications, operations, and WMS implementation.

Established metrics in warehouse operations resulting in dramatic accuracy and thru-put gains.

Restructured pick/pack, receiving and warehouse flow processes which led to reduction of costs while increasing production.

Determined location of the new distribution center through analyzing shipping orders.

Setup new 60,000 SF hub and spoke distribution center.

Launched, by collaborating with Human Resources, establishment of a safety committee to maintain a safe and healthy work environment while meeting OSHA requirements.

March 2005 to May 2009

RestorAmerica Memphis, TN

Operations Manager/Partner

Organized and co-authored company's business plans to diversify revenues, expand scope of services and deploy growth initiatives.

Implemented strategies for building company name recognition, developing markets and meeting public relations needs.

Consistently turned projects around that were behind schedule and/or over budget.

Modified time lines and work schedules according to company needs.

Prepared damage appraisals and secured cost estimates for repair.

Managed claims control, customer service, production, budgetary issues, and overall operation of each project.

Monitored and guided adjusters and support staff.

Monitored pending personal homeowners' claim file.

Certified WTR, FIRE, ODOR by IICRC.

Trained in Xactimate Software.

September 1997 to March 2005

Smurfit-Stone Olive Branch, MS

Planning/Inventory Manager

Managed $50 million inventory for international producer of health care products.

Organized shipping departments to implement efficient customer returns procedure.

Organized shipping finished product to distribution center.

Setup bar code system to maintain customer shipping policies.

Ordered, distributed, and monitored stock-on-hand corrugate and packing materials necessary for a JIT environment.

Established purchasing and inventory control through cycle counts.

Modified time lines and work schedules according to project changes.

Planned, prioritized and assigned production runs from customer forecast.

Applied MRP II/ WMS to track, order, and control inventory.

Directed inventory moves for all inbound and outbound material between off site warehouse locations.

Certified LAN coordinator for Memphis Packaging division.

Implemented racking system and layout to improve inventory control.

Certified in Fourth Shift MRP II system including Administration and Manufacturing.

Certified LAN coordinator for Memphis Packaging division.

January 1995 to August 1997

Technology Service Solutions Memphis, TN

Senior Logistics Coordinator

Developed and implemented inventory system to track product usage, RMA, and NCM.

Placed orders, received, and stocked merchandise.

Produced flow charts and established control pick procedures.

Setup ISO procedures for OEM parts department.

Interfaced with suppliers to improve quality and performance for customer satisfaction.

February 1994 to January 1995

Canon Computers Systems, Inc Memphis, TN

Return Material Authorization and Receiving Inspector, Supervisor

Setup and structured the RMA, receiving inspections department and supervised daily activity.

Responsible for all NCM returns.

Maintained inventory control and weekly reports for products being shipped back to suppliers.

Used Mil-Standard quality control for received parts.

March 1992 to February 1994

Thomas & Betts, Inc Memphis, TN

Engineering Assistant

Designed plant layout for rolling steel mills to be relocated in Southaven, MS.

Conducted time studies to collect and analyze data for various manufacturing processes.

Supervised efforts of seven quality auditors in distribution facility, and interfaced with management to provide accurate information for quality decisions.

Instrumental in planning stock layout for accurate and efficient pick processes.

Converted blueprints of zinc platters into modified engineering changes using AutoCAD 12.

Quality auditor on tanks being fabricated for zinc platter.

Education

2000 Crichton College Memphis, TN

B.S Organizational Management

Tennessee Technology University Cookeville, TN

Select One Industrial Engineering

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