Customer Service Management

Tammy Wallace

Email: abpbi0@r.postjobfree.com

Address:

City: Phoenix

State: AZ

Zip: 85086

Country: USA

Phone: 623-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Ambitious Executive Assistant who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Educational Background:

High School Dipolma from Clark College, Vancouver WA 1/2001 to 5/2000 (Business)

Job History / Details:

Executive Profile

Ambitious Executive Assistant who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Skill Highlights

Small business development

Product development

Client account management

Customer retention

Marketing and advertising

Vendor Negotiating

Vendor Sourcing

Vendor Partnerships

Team Building

Event Management

Expense Control

Inventory Control

Leadership

Market Analysis

Purchasing

Sales

Service Quality

Fast Learner

Product Analysis

Staff Training

Staff Motivation

Staff Development

Core Accomplishments

Business Development:

Established and managed partner relationships on a daily basis.

Developed new marketing strategy which increased customer base by 23 percentage .

Operations Management:

Managed Creative Learning Daycare, WIH Resource Group, Turning Headz Designs

Handled all functions related to Daycare Center, Waste and Recycling Program, Wholesale and Retail Clothing Company.

Professional Experience

January 1995 to June 2001

Creative Learning Daycare Battle Ground, WA

Principal & Director of Operations

Defined strategy and business plan for Creative Learning Daycare

Initiated program that standardized employee training and led to increase in customer satisfaction by 12 percentage .

Surpassed revenue goals in four consecutive quarters.

April 2006 to Current

Turning Headz Designs Phoenix, AZ

Principal & Director of Operations

Defined strategy and business plan for Southwest Territory

Initiated program that standardized employee training and led to increase in customer satisfaction by 30 percentage

Member of Executive Management Team.

Developed department's first incentive performance plan which motivated staff.

Surpassed revenue goals in four consecutive quarters.

Launched website

Negotiated fees

Produced product with results

Trained employees/staff

Analyzed company profit/loss spreadsheets

Managed travel arrangements for staff

Customer relations

May 2005 to December 2011

WIH Resource Group Phoenix, AZ

Managing Partner & VP of Administration

Defined strategy and business plan for WIH Resource Group

Member of Executive Management Team.

Developed department's first customer appreciation program.

Customer Relations

Administrative duties

Customer company analysis and reviews

February 2002 to November 2010

Wallace Investment Holdings Phoenix, AZ

Managing Partner

Member of Executive Management Team.

Oversaw Customer Service Department

February 1998 to February 2001

Legacy Holdings, LLC Olympia, WA

Member/Partner

Defined strategy and business plan for Legacy Holidings

Organized due diligence in preparation for sale of business unit.

Member of Executive Management Team.

Education

2000 Clark College Vancouver, WA

Associate of Arts Business

Contact this candidate