Kelly Ann Alhona

Email: abpbhr@r.postjobfree.com

Address:

City: Fair Oaks

State: CA

Zip: 95628

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic professional with a background in purchasing, sales, customer service and administrative duties. I have 15 years client interface experience.

Educational Background:

High School Dipolma from Del Norte High School, Albuquerque NM 1/2001 to 5/1995 (General/Enriched)

High School Dipolma from University of Louisville, Albuquerque NM 1/2001 to 10/2012

High School Dipolma from Mesa and Scottsdale CC, Albuquerque NM 1/2001 to 10/2012

High School Dipolma from Professional Training, Albuquerque NM 1/2001 to 10/2012

Job History / Details:

Career Overview

Highly enthusiastic professional with a background in purchasing, sales, customer service and administrative duties. I have 15 years client interface experience.

Core Strengths

Inventory control

Telephone inquiries

Top 10 account Management

Telecommunication skills

Invoice processing

Excellent communication skills

Creative problem solver

Opening/closing procedures

Multi-line phone talent

Customer service expert

Shipping and receiving background

Seasoned in conflict resolution

Energetic work attitude

Courteous demeanor

Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing inventory levels, work in progress and delivery requirements for multiple companies in required formats.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Hosted and coordinated VIP and customer tours.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Maintained customer inventories with 90 day supplies.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified customer's information, product and item information.

Work Experience

February 2010 to April 2012

Graphic Packaging International, Inc. Oroville, CA

Sales Coordinator

Responsibilities: Inside sales and customer support, artwork and item management, data entry and maintenance of customer orders. Creation of production estimates and jobs, entering of shipping request. Following up on jobs movement through the plant's production floor, completion of production jobs and closeout in MRP system. Review of invoices, customer complaint processing, and coordination of press checks and customer visits.

October 2006 to March 2010

Grafil, Inc. Sacramento, CA

Sales Administrator & Customer Service Representative

Responsibilities: Data Entry and maintenance of customer orders, inventory control of customer consignment inventory. The processing of invoices, quality control documents, and all other shipping documentation. Processing of US Customs paperwork, letter of credit documentation. Worked with freight forwarders for all oversea shipments and raw material deliveries. Month end inventory, sales and account payable reconciliation. Hosting of customer visits and administrative support for sales staff.

January 2005 to September 2006

Western Blue Cap Data Corp Sacramento, CA

Purchasing and Lease Administrator

Responsibilities: Procurement of all MRO,MRB and equipment items. Maintenance of equipment leases for the State of California.

April 2003 to February 2005

Discount/America's Tire Co. Scottsdale, AZ

Regional Inventory Control Analyst

Responsibilities: Procurement of inventory for the Northern California region, 32 retail tire chains. Analysis of store and regional sales and inventory statistics, as well as store and regional performance. Planning of weekly deliveries, marketing changes, and weekly communication with stores and regional Vice Presidents.

Educational Background

1995 Del Norte High School Albuquerque, NM

High School Diploma General/Enriched

University of Louisville Louisville, KY

Course Work Business/ Pre Law

Mesa and Scottsdale CC Mesa/ Scottsdale, AZ

Course Work Business

Professional Training Sacramento, CA

Professional Seminars

Corporate sponsored seminars- ISO 9001/9002, OHSAS 18002.

Bureau of Industry and Security Export Compliance seminar

Work related customer service seminars at Butte College.

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