Customer Service High School

Ashley Carver

Email: ********@*********.***

Address:

City: Jacksonville

State: FL

Zip: 32257

Country: USA

Phone: 904-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Educational Background:

High School Dipolma from Windam High, Willimantic CT 1/2001 to 6/2005 (business)

High School Dipolma from FSCJ, Willimantic CT 1/2001 to 10/2012

Job History / Details:

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights

High customer service standards

Skilled in call center operations

Exceptional workflow management

Marketing savvy

Strong problem solving ability

Persuasive speaker

Troubleshooting skills

Budgeting expertise

Telecommunications knowledge

Accomplishments

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Experience

January 2008 to September 2012

MCA (motor club of america) New Haven, CT

customer service

Managed high call volume with tact and professionalism.

Provided cross training to over 20 staff members.

Acted professionally and patiently when addressing negative customer feedback.

February 2006 to January 2008

AT&T New Haven, CT

customer service

Provided accurate and appropriate information in response to customer inquiries.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Education

2005 Windam High Willamantic, CT

High School Diploma

FSCJ Jacksonville, FL

business

Continuing education in business

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