Manager Customer Service

Tracy Wawrzyniak

Email: ********@************.***

Address:

City: Alamogordo

State: NM

Zip: 88310

Country: USA

Phone: 575-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A position that will utilize my strong interpersonal relationship skills, organizational abilities and practical business experience, while leveraging the computer knowledge I have acquired through an extensive work history.

Educational Background:

High School Dipolma from Eastern New Mexico University, Portales NM 1/2001 to 5/2006 (Psychology and Sociology)

High School Dipolma from Coastal Carolina Community College, Portales NM 1/2001 to 10/2012

Job History / Details:

Career Overview

A position that will utilize my strong interpersonal relationship skills, organizational abilities and practical business experience, while leveraging the computer knowledge I have acquired through an extensive work history.

Skill Highlights

Problem resolution

Meet deadline

Self-starter

Telephone Skills

Microsoft Office skills

Spreadsheet development

Administrative operations

Team building

Professional Experience

January 2012 to Current

DWG and Associates Alamogordo, NM

Administrative Assistant

Performed various secretarial/clerical duties such as: documenting, photocopying, faxing, mailing, and filing system.

Answered telephones and transfer to appropriate staff member.

Sorted and distribute incoming communication data, including - faxes, letters and emails.

Interacted on a daily basis with organization staff, executives, clients, vendors and visitors.

Organized the scheduling of meetings, conferences, and deadlines

Coordinated agenda for visitors and clients meeting

Coordinated staff office space, weekly schedules, credit cards and office keys.

Maintained the office database - retrieved and organized information to unit employees and clients.

Created spreadsheets and presentations for the company

Purchased office equipment and supplies - contacted vendors and subcontractors.

Filed and recorded corporate documentation, electronic files, inventory and reports.

Inputting data, office errands

Scheduling appointments

Assist clientele as they enter office and via phone.

Responsible for processing maintenance requests for manager and supporting staff.

Help in bookkeeping, payroll and A/R and A/P processing.

Responsible for handling daily staff scheduling.

Help in opening and closing of facility at the beginning and ending of each day.

February 2010 to January 2012

Direct Mail Service Alamogordo, NM

Mail Clerk

Managed to sort, locate, open, inspect and bundle all incoming mail

Handled various equipments specific to mail sorting and distribution.

Managed troubleshooting and performed simple preventive maintenance of machines.

Handled logs and processed all incoming and outgoing mail.

Operated postage machine and other mailroom office machines.

Lift heavy boxes, files and paper when needed.

Take direction from supervisor and site manager.

Maintain all logs and report documentation.

Adhere to all safety procedures.

December 2007 to October 2009

SEI LLC Clovis, NM

Customer Care Professional

Provides professional and courteous support for end users by resolving computer software and hardware problems

Delivers customer service resulting in high customer satisfaction with SEI services and builds reference able base of customers

Accurately identifies and troubleshoots support calls to resolution

Takes ownership of support cases and follows up with customers as required

Effectively works to improve overall Help Desk and resolution knowledge to improve service

Handpicked as a member of the DAT (Designated Approval Technician), SL (Shift Lead), POC (Point of Contact), and Workflow Project Teams.

Consistently leads the desk in CPH stats (Calls per hour).

2002 to 2008

Gossett Equipment Service Portales, NM

Office Manager

Handled incoming phone calls and made service call arrangements.

Managed all aspects of billing, A/R and A/P general ledger postings, payroll processing and preparing important tax documentation.

Managed operational stock levels for a dynamic multifaceted service organization and interfaced with vendors to ensure all product inventory was ordered, delivered and appropriately price listed.

Handled in-store customer complaints; encouraged a friendly customer-service environment.

December 2000 to December 2001

Farwell Hardware Farwell, TX

Sales Associate

Prepared and sold an array of hardware to individuals and commercial accounts offering the customer diverse and complimentary products to ensure they experience the full breadth of our product offerings

Developed and maintained positive relationships with customers

Controlled merchandise, cash shortages and other selling expenses

Replenished stock levels on the sales floor as needed; organized and maintained organization of store stockroom

Assists in preparing displays and maintains store appearance in accordance with company standards and guidelines

July 2000 to December 2000

Special Assistance to the United States Attorney Jacksonville, NC

Paralegal

Prepared investigative materials, paperwork and evidence for trials

Attended trials with the attorneys

Worked in a fast-paced environment with very little supervision.

June 1995 to June 1999

United States Marine Corps Varies

Administrative Specialist

Supervised Five NCOs and 150 enlisted Marines in the performance of daily duties Effective leader accustomed to ensuring professional growth of junior Marines through mentorship and the continuation of education.

Provided personnel support services to over 4,000 soldiers, which included processing all separation documentation, ensured orders were correctly funded and published prior to deadlines assigned by higher headquarters Demonstrated skills in promptly completing assigned tasks, ensuring all deadlines/goals were met.

Oversaw office operations to include ordering office supplies, office organization, maintaining filing, handling incoming telephone requests, composing letters, preparing reports and ensuring confidentiality.

Coordinated meetings, official travel requirements, inspection itineraries and assisted in defining job descriptions.

Education

2006 Eastern New Mexico University Portales, NM

Bachelor's degree Psychology and Sociology

2001 Coastal Carolina Community College Jacksonville, NC

Associates Degree Applied Science Paralegal Technology

Additional Information

Awards Navy-Marine Corps Achievement Medal (1996)

US Marines Good Conduct Medal (1998)

US Marines Certificate of Commendation (1999)

2008 SEI Star Performer Award (2008)

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