Design Customer Service
Resume:
Clifton Barnhart abpbcu@r.postjobfree.com
User Experience Information Architecture Interaction Design
Portland, OR 97201
Professional Ten years experience in interaction design, visual design and branding
Experience Three years professional experience in information architecture and user research
Technical Skills Information Architecture, Navigation & Interface Design
Wireframing, Paper & Interactive Prototyping
Software: Balsamiq, Illustrator, InDesign, Photoshop, Axure RP, Flash
User Testing, Remote Research, Analytics Debriefing, Data Visualization
Software & Services: Silverback, Google Analytics, Adobe Connect, Loop11, WebSort, Mechanical Turk
Typography, Photography, A/V Recording & Editing
Work Experience AboutUs - Portland, Oregon Interaction Designer, February 2011 - Present (4 Months)
Project: Interaction design for AboutUs Site Report, an SEO optimization web app
Team size: 12 people
Software and services used: Balsamiq, Photoshop, Illustrator, Google Analytics, Silverback
User testing & debriefing - Moderating task-based user sessions & providing next steps for iterations
Interface design & navigation - Designing for efficient interactions based on personas & user stories
The Art Institute of Portland - Portland, Oregon Instructor, January 2011 - Present (5 Months)
Classes taught: Mobile User Experience & Prototyping, Data Visualization, Priciples of UX
Class size: 12 - 20 students
ID Branding - Portland, Oregon Information Architect, 2010 (3 Months)
Project: Conduit NW, a collaboration between BPA and NEEA to promote energy efficiency
Team size: ~6 people (excluding development team)
Software and services used: Axure RP, WebSort, Denote
Wireframing - 30+ individual pages using Axure RP
Search & browse functionality - Specifications for deep faceted, multi-category search
Geoloqi - Portland, Oregon Prototype Designer, 2010 (3 Months)
Project: Mobile and web app for automating time-sensitive map data and messaging
Team size: 6 to 10 people
Software and services used: Axure RP, Visio, OmniGraffle, Flash, Mechanical Turk
Interactive prototyping - Sketching and mockups for early versions of the mobile app
Function flow - Software specifications for optimizing data usage
Bonneville Power Administration - Portland, Oregon Information Architect, 2009 (2 Months)
Project: Redesign for Service Connection, BPA's employee intranet portal
Team size: 4 people (excluding development team)
Software and services used: Illustrator, Photoshop, WebSort
Navigation design - Categorized existing portal for future expansion
Visual design - Created visual identity and iconography for Service Connection's branding
Clifton Barnhart abpbcu@r.postjobfree.com
User Experience Information Architecture Interaction Design
1720 SW 4th Ave #232
Portland, OR 97201
Work Experience Yukon Government - Whitehorse, Yukon Search & Navigation Architect, 2009 (4 Months)
Continued Project: Redesign of existing socio-economic web portal
Team size: ~6 people
Software used: Axure RP, Illustrator, Photoshop
User testing debrief - Created redesign proposals based on research findings
Navigation design - Mapped new navigation for improved findability
Visual design - Improved existing pages for displaying regional census data
Orchestra - Portland, Oregon Information Architect & Visual Designer, 2009 (2 Months)
Project: Donation site for American Bible Society
Team size: 6 local, 10+ remote
Software and services used: WebSort, Photoshop, Illustrator
Card sorting - Simplified the site's navigation structure by involving the development team
Theme design - Created visual elements and layout for the site's Drupal theme
DomoDomo - Minneapolis, Minnesota Experience Architect & User Researcher, 2008 - Present
Project: KeyLime, a customer service ticket system for small businesses
Team size: 2
Software and services used: Axure RP, Balsamiq, Illustrator, Flash, Adobe Connect, Loop11
Annotated wireframes - Created wireframes in Balsamiq and custom annotations in Illustrator
Interactive prototyping - Prototyped menus and other functionality in Flash
User personas - Created user journeys to determine brand direction and site features
User research - Tested prototypes in person and remotely with Connect and Loop11
Visual design and branding Designed logos, developed color schemes and site layout
Blackstone Edge Studios - Portland, Oregon Interactive & Visual Designer, 2003 & 2009-2010
Projects: Various Flash websites, visual design, web development, branding and identity
Clients: Jeld-Wen Windows, Moses Pointe Resorts, Old World Doors, among others
Team size: 4 to 8 people for each project
Software used: Photoshop, Flash, Illustrator
Interactive design & WordPress content management
Photo editing - Print ads for Jeld-Wen, Old World Door, Classic Renewal
Events & Awards Awarded the 2011 WebVisionary Award for Technology in Education for TheStreamPDX
Curation Intern, IA Institute IDEA, Philadelphia, Pennsylvania, October 2010
Diagram Presenter & Volunteer, Information Architecture Summit, Phoenix, April 2010
Active Member, Computer-Human Interaction Forum of Oregon
Organizer, World Usability Day, November 2010
Volunteer, WebVisions, May 2009, Open Source Bridge, June 2009
SCAD Artistic Honors Fellowship for Exceptional Interactive Design, 2006 & 2007
Participant, Portland BarCamp & Cre8Camp, 2009 & 2010
Clark College Penguin Award for Outstanding Leadership in a Student-Run Program, 2002
Education Master of Arts in Interaction Design, 2007
Savannah College of Art & Design - Savannah, Georgia
Focus: User Experience & Human Factors
Bachelor of Arts, 2005
The Evergreen State College - Olympia, Washington
Focus: Interface Design, Interactive Storytelling, Documentary Filmmaking
Clark College - Vancouver, Washington 2000 - 2002
Focus: User Interface & Interaction Design, 2D Design, Animation
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