Customer Service Sales
Resume:
Porche Taylor
Email: ********@*****************.***
Address:
City: Columbus
State: OH
Zip: 43206
Country: USA
Phone: 614-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service professional with a little over 4 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Personable and responsible Cashier with a little over 2 years in retail and customer service. Solid team player with upbeat, positive attitude. Results-driven CSR with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am a high-performing, hands on person, who enjoys a positive environment. As well as very well organized, client-focused, and adaptable.
Educational Background:
High School Dipolma from Beechcroft, Columbus OH 1/2001 to 9/2007 (General Studies)
High School Dipolma from South East Career Center, Columbus OH 1/2001 to 11/2012
Job History / Details:
Career Overview
Highly enthusiastic customer service professional with a little over 4 years client interface experience.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.
Personable and responsible Cashier with a little over 2 years in retail and customer service. Solid team player with upbeat, positive attitude.
Results-driven CSR with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
I am a high-performing, hands on person, who enjoys a positive environment. As well as very well organized, client-focused, and adaptable.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Telephone inquiries specialist
Telecommunication skills
Adaptive team player
Fashion knowledge
Opening/closing procedures
Fast learner
Data entry
Filling
Research
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
July 2012 to August 2012
Sears Call Center Columbus, Ohio
Telemarketing
*Managed at least 80 calls per day
*Made cold calls to home owners to inform them of the promotions currently available for home improvement projects
*Appointment setting
*Executed outbound calls to existing customer base resulting in increased in sales.
*Data entry
*Developed highly empathetic client relationships.
*Managed quality communication, customer support and product representation for each client.
June 2012 to July 2012
Just Energy Columbus, Ohio
Telemarketing
*Door to door
*Accurately inform lease holders on how to save money on utility bills
*Accurately logged all applicants with interest in enrollment
*Managed quality communication, customer support and product representation for each client.
November 2010 to January 2011
IQOR Columbus, Ohio
Collections
* Managed at the least 80 calls per day
* Insightfully informed the debtor what their situation consists of and
how to successfully resolve it
* Input/corrected data into debtor account
* Processed credit card and check payments
July 2010 to November 2010
MRS Associates Columbus, Ohio
Collections
* Managed at the least 80 calls per day
* Insightfully informed the debtor what their situation consists of and
how to successfully resolve it
* Input/corrected data into debtor account
* Processed credit card and check payments
February 2008 to March 2010
Didne's Child Care Columbus, Ohio
Child Care Provider
* Provide proper and necessary care for children
* Properly teach the children their ABC's, math skills, reading skills,
science, and writing skills
March 2006 to June 2007
Citi Trends Columbus, Ohio
Cashier
* Greeted customers entering the store to ascertain what each customer wanted or needed
*Assisted customers with choosing outfits, as well as helping put together outfits for the mannequins
* Described product to customers and accurately explained details and
care of merchandise
* Answered questions regarding store and products, while maintaining
knowledge of current sales and store promotions
* Computed accurate sales prices for purchase transactions
* Conducted a weekly walk through with the General Manager to discuss all interior visual displays including store window presentation
June 2006 to January 2007
IQOR Columbus, Ohio
Collections
* Managed at the least 80 calls per day
* Insightfully informed the debtor what their situation consists of and
how to successfully resolve it
* Input/corrected data into debtor account
* Processed credit card and check payments
Educational Background
2007 Beechcroft Columbus, Ohio
General Studies
2005 South East Career Center Columbus, ohio
certificate Computer Office Technology
This particular course taught me how to properly use all Microsoft software, as well as how to properly use my way on a computer.
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