Customer Service Sales

Herb Miller

Email: abpb9y@r.postjobfree.com

Address:

City: Auburn

State: CA

Zip: 95604

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable Retail Sales Manager / Associate with 35 years experience in a high-end merchandise environment.

Educational Background:

High School Dipolma from GIA, Elk Grove CA 1/2001 to 6/1975 (Diamond / Colored Stone Course)

High School Dipolma from Elk Grove High, Elk Grove CA 1/2001 to 11/2012

High School Dipolma from Consumnes River College, Elk Grove CA 1/2001 to 11/2012

Job History / Details:

Career Overview

Energetic and reliable Retail Sales Manager / Associate with 35 years experience in a high-end merchandise environment.

Core Strengths

Top sales performer

Inventory control

Excellent communication skills

Creative problem solver

Courteous demeanor

Customer service expert

Active listening skills

Seasoned in conflict resolution

Energetic work attitude

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Have excellent product knowledge / Trained on Both Gemvision and Counter Sketch Programs for custom designs / Researched, calmed and rapidly resolved client conflicts to prevent loss of key customers.

Work Experience

November 2010 to November 2012

Steve Schmiers Jewelry Tahoe City, Ca

Sales

Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Recommended, selected and helped locate merchandise based on customer needs and desires.Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.

April 2003 to May 2010

Robards Fine Jewelers Auburn, Ca

Owner

Described product to customers and accurately explained details and care of merchandise.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Dedicated to continuously improving sales abilities and product knowledge.Guaranteed positive customer experiences and resolved all customer complaints.Helped drive sales goals and achieve monthly quota figures.Handled cash stock and inventory balances.Recommended, selected and helped locate merchandise based on customer needs and desires.Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

February 1990 to October 2002

Dalin Jewelers Elk Grove, Ca

Manager

Implemented marketing strategies which resulted in 12 percentage growth of customer base.Interacted with customers and retail buyers to expedite orders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

June 1986 to January 1990

Meyers Jewelers Napa, Ca

Manager

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Described product to customers and accurately explained details and care of merchandise.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

May 1980 to June 1986

Samuels Jewelers Richmond, Ca

Manager

Described product to customers and accurately explained details and care of merchandise.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.

February 1977 to April 1980

Gensler Lee Diamonds Napa, Ca

Manager/Sales

Helped drive sales goals and achieve monthly quota figures.Achieved high sales percentage with consultative, value-focused customer service approach.

Educational Background

1980 GIA Napa, Ca

Diamond / Colored Stone Course

Continuing education in Gemology.

1975 Elk Grove High Elk Grove, Ca

High School Diploma General

Continuing education in Business.

Consumnes River College Elk Grove, Ca

Business Law

Coursework in Business, Marketing and Communications

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