Management Human Resources

Melanie M. Wilcox

Email: abpb9e@r.postjobfree.com

Address:

City: Boardman

State: OH

Zip: 44512

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Exceptionally detailed, organized, and highly accurate business professional with a unique ability to successfully manage multiple secretarial projects simultaneously. Expert in building client/vendor relationships, optimizing billing processes and securing communication with customers.

Educational Background:

High School Dipolma from Youngstown State University, Youngstown OH 1/2001 to 12/1997 (Elementary and Special Education)

Job History / Details:

Executive Profile

Exceptionally detailed, organized, and highly accurate business professional with a unique ability to successfully manage multiple secretarial projects simultaneously. Expert in building client/vendor relationships, optimizing billing processes and securing communication with customers.

Skill Highlights

Accounts Payable

Accounts Receivable

Administrative support

Filing/Data Entry

Project Management

Public Relations

Sales

Distribution Management

Facility Management

Business operations organization

Client account management

Financial management

Expert in QuickBooks Pro

Human resources management

Business recovery and sustainability

Payroll

Dedicated team player

Clear and articulate phone manner

Superior organizational skills

Adept multi-tasker

Staff training/development

Travel administration

Microsoft Office skills

Personal Assistant

Issue Resolution

Staff motivation

Problem resolution

Professional Experience

September 2004 to Current

Boardman Local School District Boardman, OH

Substitute Teacher

Managed classrooms of 20-27 students during the absence of assigned teachers.

Implemented a variety of teaching methods such as lectures, discussions and demonstrations.

Tutored children individually and in small groups to help them with difficult subjects.

Established positive relationships with students, fellow teachers and school administrators.

Took appropriate disciplinary measures when students misbehaved.

May 2011 to September 2012

MAD4WD, LTD Poland, OH

Office Administrator

Applied superior levels of detail and office management capabilities to establish a pristine level of organization and communication to this diverse company with no prior secretary or human resource manager.

Increased company efficiency through producing office standard documents for invoices, communications with customers and vendors, intake of vehicles, in shop jobs, inventory, contracts and company letterhead.

Provided a high level of product and leadership support to representatives and clients.

Addressed negative customer feedback immediately.

Coordinated the approval or rejection of lines of credit for commercial and personal loans.

Coordinated the purchases of multi-thousand dollar equipment and tooling.

Optimized billing processes, resolved delinquent accounts, established communications for increased lines of credit, and utilized Quickbooks expertise in tracking AR/AP, profits and overhead.

Created and prepared all paperwork for new hires and already established employees.

Regarded all employee issues and terminations.

Supervised and motivated staff and management.

Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.

Assisted machine operators with finished pieces.

Took daily inbound calls and filled and shipped orders, faxes, backorders and credit memos for assigned accounts and clients.

Education

Youngstown State University Youngstown, OH

Bachelor of Science Elementary and Special Education

Minor in English

Coursework in Early Childhood Development and Child Psychology.

Coursework in Special Education

3.0 and higher GPA

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