Customer Service Management

Christian Mve

Email: *********@********.***

Address: 4701N, 66th Street

City: Omaha

State: NE

Zip: 68104

Country: USA

Phone: 402-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Christian Mve

Citizenship : Gabonese and American

USA : +1-402-***-****

e-mail : *********@********.***

Address

4701N, 66th Street, Appt #38, Omaha, Nebraska, 68104, USA

Profile

Objective I am seeking a position matching my qualifications and profile, ready to face new challenges in order to become a valuable asset to your Company

Availability Immediate

Education

2011 to MBA, Master in Business Administration in Logistics and Supply Chain Management

Bellevue University, Nebraska, In-classes/Online program, Graduation in March 2013

2007 to 2009 MBA, Master in Business Administration, Major: Business Leadership

Bellevue University, Nebraska, GPA : 3.92/4.00

2005 to 2007 BSc, Bachelor in Human Resources Management

Bellevue University, Nebraska, GPA : 3.82/4.00, Dean`s List

1994 to 1996 2-years specialized studies in Business Management -DUT en Gestion des Entreprises et Administrations (GEA)-

IST (Institut Superieur de Technologie), Libreville, Gabon

1993 Baccalaureate B, Major: Economics

High School, Lycee National Leon Mba, Libreville, Gabon

Work Experience

Walgreens, Omaha Full-time position

Manager March 2007 to Present

First responsible for all business operations incl. Retail store and Pharmacy

Responsible of a team of 15 employees

Cost control and cash flow, Budget review

Stock inventory (Monitoring, control, update and ordering)

Recruitment, Training and coaching of new staff. End-of-period staff performance evaluation

Accountable for quality customer assistance and service

Maintenance of outstanding public relations to ensure customer satisfaction and retention

Promotion of retail sales growth through effective merchandising and marketing

University of Nebraska Medical Center, Omaha Full-time position

Certified Nursing Assistant 2005 to 2007

Banner Baywood Medical Center, Mesa, Arizona Full-time position

Certified Nursing Assistant 2002 to 2005

Awarded as Best Caregiver for 05 consecutive months

Florence Nursing Home, Omaha Full-time position

Certified Nursing Assistant 1999 to 2001

Sodim TP Corporation, Libreville, Gabon Full-time position

Assistant Sales Manager / Buyer - Parts and Inventory Division 1997 to 1999

Employed at -Parts and Inventory- Division

Contracts Negotiation

Heavily involved in the Supply Chain Management process (from Material requisition through ordering, delivery to warehouse and end-delivery to customers)

Costumers account management

Invoices auditing

Workshops/Training and skills

Organization Period and subject of workshop

Walgreens June 2007, 3 days, Lincoln, Management: Operations Management, Financial Analysis, Customer Service, Merchandising and Staff/Resources Management

Gabonese Bank for Development (BGD) 1995, 4 months Internship, Libreville, Gabon, Banking: Loan awarding process, Accounts management incl. mortgages. Subject: Improve loan application process

Skills Software: MS Office (Word, Excel, Powerpoint), MS Project

Capable of working in an environment subject to continuous change and improvement

Strong organization skills

Strong communication skills (verbal and written)

Pro-active, takes initiatives

Activities and Interests

Interests World News, Documentaries on animals and history

Sports Football, Soccer and Basket-ball, Martial Arts

Hobbies Fishing, Cinema, Music (Jazz)

Organizations Volunteer at Florence Nursing Home and Maplecrest Nursing Home

Member of French-speaking association and volunteer for french-teaching lessons at Bellevue University

Affiliation(s) Society for Human Resource Management

Achievements and Awards

Bellevue University BSc, Achieved `Dean`s List` with regards to academic results

Walgreens Increased Paper Goods department sales by 27% Awarded a Gift Card

Sodim TP Proposed improvement to the Company safety procedures to ensure compliance with strict regulatory guidelines

Sodim TP Converted manual sales records to the AS 400 computerized system

Sodim TP Created the first customer satisfaction survey, hence reducing potential problems

Languages

French (native) English (fluent) Spanish (basic)

References

Available upon request

Contact this candidate