Customer Service High School

Kendra Mays-Garcia

Email: ********@******.***

Address:

City: Columbus

State: OH

Zip: 43228

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Managerial and Customer Service driven. Organized and diligent, with excellent written, oral and interpersonal communication skills. Focused on giving a personal and complete customer service experience. Driven and committed to all successfully complete any task given. Multi-task-oriented effectively complete tasks without constant supervision.

Educational Background:

High School Dipolma from Licking Valley High School, Newark OH 1/2001 to 5/1993 (General)

Job History / Details:

Executive Summary

Managerial and Customer Service driven. Organized and diligent, with excellent written, oral and interpersonal communication skills. Focused on giving a personal and complete customer service experience. Driven and committed to all successfully complete any task given. Multi-task-oriented effectively complete tasks without constant supervision.

Core Qualifications

Schedule management

High customer service standards

Conflict resolution proficiency

Devoted to data integrity

Strong problem solving ability

High customer service standards

Meets/exceeds goals

Attention to detail

Professional demeanor

Team leadership

Bilingual-Spanish

Multi Tasker

Professional Experience

January 2009 to June 2009

Affinion Group Westerville, Ohio

Bilingual Customer Service Rep

Successfully worked with team of 15 English- and Spanish-speaking team members.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time frames.

Addressed customer service inquiries in a timely and accurate fashion.

February 2005 to August 2008

Las Jarochas LLC Columbus, Ohio

Owner

Notary Public

Parts Ordering and Inventory

Work orders

Payroll

Accounts Payable-Receivable.

Processed work orders and prioritized jobs.Reviewed work orders and communicated with prior shift to assess work needs for the day.

February 2003 to September 2006

Ohio Bmv Columbus, Ohio

Assistant Manager

New Plates and Vehicle Registration Passenger and Commercial

Title Work Notary Public

Drivers License Renewal Out of State Inspections- Salvage

Employee Schedueling

Inventory Control

Earned management trust by serving as key holder, responsibly opening and closing store.

Assisted customers in person and via telephone.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided daily support as the company's only bilingual Spanish/English customer service representative.

Accurately balanced cash drawer after every shift.

Answered calls addressing customer inquiries, solving problems and providing information.

March 1993 to August 2000

Hernandez Drywall Nashport, Ohio

Owner

Estimations and Biding

Inventory

Accounts Payable-Receivable

Payroll

Basic Accounting.

Education

1993 Licking Valley High School Newark, Ohio

GED

Affiliations

N/A

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