Customer Service Sales

Andrew Nomat

Email: ********@*************.***

Address:

City: Tinley Park

State: IL

Zip: 60477

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Creative and self learner keeping up speed with the fast pace of technological changes in the cyber and mobile network systems up to smart phone technology and 4 G communications.

Works closely with all major Mobile service provider and regarding setting up major accounts including but not limited to billing, user access, personal account rights and inventory control.

Educational Background:

High School Dipolma from Andrew High School, Tinley Park IL 1/2001 to 5/2011 (High School Diploma)

Job History / Details:

Career Focus

Dynamic and creative Marketing Manager with a successful career in product marketing, promotions, public relations, project and communications management.

Summary of Skills

Client acquisition

Negotiation skills

Creative design

Technical Knowledge

Online marketing strategies

Sales Management

Marketing Skills

Instructional design

Customer Service

Computer Skills (Including, but not limited to typing)

Online Customer Account Management Experience

Meeting and Exceeding Sales quotas of over 100 phones a month.

Accomplishments

Sales Management

Dealt with customer service

Lead teams of employees

Meet and exceeded goals

Brought a plethora or new clients to the business

Computer Skills such as WATSON and Customer AccountManagement, CID, RQ4, etc.

Marketed to both postpaid and prepaid markets

Product Roll-Out

Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.

Increased Sales with the ambition to drive the consumer to guide them to what is best for them in their market

Consulted with customers regarding issues and solved without issue

Professional Experience

February 2008 to October 2012

Palos Jewelry, Ltd. Palos Heights, il

Appraisal Manager, Computer Lead, Sales Managment

Appraised all types of jewelry for consumer for personal purposes as well as insurance. Paper work and filing skills for entire company. Worked with the team as a leader and as part of the team. Trained and Managed current and new employees. Handled Consumer Issues and made sure none left unhappy. Opened the Store and Closed the store on a daily basis. Repaired and polished jewelry.

January 2011 to April 2012

Windy City Wireless Orland Park, Il

Sales Associate and Customer Service Manager

Computed, recorded, and proofread data, records and reports.

Created and executed marketing/PR campaigns, including new product introductions and existing product development. Worked with field representatives to establish product launching and updating the consumer on new information. Made sure the consumer left the store happy.

Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Communicated with customers, employees and other individuals to answer questions and explain information.

Dealt with insurance claims, and warranty services. Established relationships with the customers to have them feel as they had their own representative to help them with their phone each visit. Meet and exceed Sales goals. Dealt with RQ4 and CID. Educated myself on competition and what our business had to offer. Performed heavy bank reconciliations and cash flow statements. Floated from multiple locations as needed for business purposes to manage and lead teams.

January 2005 to December 2010

Chicago Samtel Cellular Chicago, IL

Sales Management and Customer Service Leader

Computed, recorded, and proofread data, records and reports.

Created and executed marketing/PR campaigns, including new product introductions and existing product development. Worked with field representatives to establish product launching and updating the consumer on new information. Made sure the consumer left the store happy.

Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Communicated with customers, employees and other individuals to answer questions and explain information. Educated on WATSON system and Customer Account Management Applications. Focused mainly on Postpaid sales (Especially Classic Plans), but pushed monthly 4G, prepaid, and Value Plans with Phone Finance options

Education

2011 Andrew High School Tinley Park, IL

High School Diploma High School Diploma

Member of the work program: Went to classes, took a class before school started (0 Hour) and left 5th period to work. Coursework in business studies, economics, graphic design, Typing Classes, etc.

Professional Affiliations

Nephew of Councilmen Mike Sabbagh in Snellville, Ga.

Worked with T-Mobile Resellers for over 5 Years.

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