Customer Service High School

LaShante O'Keiffe

Email: ********@**************.***

Address:

City: Orlando

State: FL

Zip: 32811

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service representative with 10 years client interface experience. Outstanding Client Relations - Accurate and Detailed Oriented Data Entry. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Solid team player with great positive attitude. Excellent communicator with 10 years experience working in a demanding call center/telecommunications environment.

Educational Background:

High School Dipolma from Orlando Vocational Technical Center, Orlando FL 1/2001 to 7/2001 (High School Diploma)

Job History / Details:

Summary

Dedication to positive guest relations desires a position as a Operator/Supervisor in a fast-paced Guest Relations. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Customer-oriented Dispatcher with excellent interpersonal and communication skills. Focused on efficient teamwork as a Supervisor/Dispatcher and complete customer satisfaction. Ability to multi-task and work under pressure.Over over ten years work experience in Professional, High call volume and fast paced Departments.

Highlights

Highly responsible and reliable

Thrives in fast-paced environment

Organized and efficient

Works well under pressure

Quick problem solver

High Call volume

Upbeat, outgoing and positive

Guest relations professional

Exceptional interpersonal skills

Extensive Customer Service background

Accomplishments

ProfessionalismAdministration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

.

Operations

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including [areas of responsibility].

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Experience

September 2011 to Current

Connextions Orlando, Florida

Customer Service Health Agent/ Team Leader

Provided accurate and appropriate information in response to customer inquiries.Monitored the daily activities of 30 Non-Licensed Health Agents teams. Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure changes are made to improve quality of service to customers. Formulated and enforced Service Center policies, procedures and quality assurance measures. Worked with upper Management on existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.

December 2009 to June 2010

Wyndham Orlando Orlando, Florida

Room Service Operator/Cashier

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Verified customers' credit and established how the customer would pay for the accommodation. Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

December 2001 to October 2008

Loews Hotels - Portofino Bay Hotel Orlando, Florida

Loews Hotels Operator/Dispatcher

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Consistently adhered to quality expectations and standards. Maintained a professional tone of voice and words at all times, including during peak rush hours. Appropriately suggested additional items to customers to increase restaurant sales.Received frequent customer compliments for going above and beyond normal duties. Completed opening and closing checklists according to Company's standards. Correctly calculated charges, issued bills and collected payments. Effectively listened to, understood and clarified guest concerns and issues.

Education

2001 Orlando Vocational Technical Center Orlando, Florida

High School Diploma

Candidate Resume - Bill Raby

Contact Information -

Email: ********@****************.***

Address:

City: Spanaway

State: WA

Zip: 98387

Country: USA

Phone: 253-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Punctual and efficient Driver seeks a position as part of a delivery team with opportunities for professional growth and development. Motivated to provide prompt, friendly and professional service at all times.

Educational Background:

High School Dipolma from Pierce College, Puyallup WA 1/2001 to 7/2000 (Social Services)

High School Dipolma from Renton Technical and Commercial Drivers School, Puyallup WA 1/2001 to 11/2012

High School Dipolma from Pierce College, Puyallup WA 1/2001 to 11/2012

Job History / Details:

Summary

Punctual and efficient Driver seeks a position as part of a delivery team with opportunities for professional growth and development. Motivated to provide prompt, friendly and professional service at all times.

Highlights

DOT regulations

Customer-oriented

CDL Class A

Map reading expert

Lifting up to 50 lbs

Dependable and reliable

Customer-oriented

Planning ability

Tanker and Hazmat Endorsements

Over the road experience

Efficient trip planner

Cargo handling

Accomplishments

Continuously maintained an accident and incident-free driving record,

Maintained consistent and on-time delivery record with orders arriving on-time or ahead of schedule.Marketing

Implemented marketing strategies which resulted in Creative Problem Solving:

Resolved product issue through consumer testing.

growth of customer base.

Applied safety procedures and policies as outlined in Department Safety Manual.

CDL A License

Fork lift certified

Experience

11/3/2012 12:00:00 AM

Warehouse

July 2012 to April 2012

REI/Volt Sumner, WA

Warehouse

Picker/packer, completed all stocking on time, kept detailed inventory, and used customer service skills.

March 2007 to April 2012

Bethel School District Spanaway, WA

Custodian

Earned management trust by serving as key holder, responsibly opening and closing school.Worked as a team member performing all required duties, trash removal, cleaning all classrooms, bathrooms, and floor/carpet maintenance.

November 2004 to March 2007

Tacoma Community College Tacoma, WA

Custodian

Earned management trust by serving as key holder, responsibly opening and closing school.Worked as a team member performing all required duties, trash removal, cleaning all classrooms, bathrooms, and floor/carpet maintenance.

December 2003 to November 2004

Schneider National Auburn, WA

Truck Driver

Processed shipment documents neatly and efficiently for each load.Obtained and maintained proper delivery authorization and pickup documentation.Conducted daily DOT pre-trip inspections according to a set checklist.Retained valid proof of insurance and registration in vehicle at all times.Hooked and unhooked trailers from the tractor and converter dollies.Loaded and unloaded trailers with mechanical freight handling equipment.Submitted reports on the condition of the truck at the end of each trip.Maintained records required for compliance with state and federal regulations.Interacted with customers and vendors in a friendly and timely manner.Transported freight from origin to destination in a safe and timely manner.Checked load accuracy and stability before each trip.Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.

October 2003 to December 2003

Pacific N.W Energy Tacoma, WA

Truck Driver

Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.Recorded expenses and maintained receipts.Notified supervisor of any customer or delivery problems.Interacted with customers and vendors in a friendly and timely manner.Submitted reports on the condition of the truck at the end of each trip.Retained valid proof of insurance and registration in vehicle at all times.

September 2000 to October 2003

Seattle School District Seattle, WA

Custodian

Earned management trust by serving as key holder, responsibly opening and closing school.Worked as a team member performing all required duties, trash removal, cleaning all classrooms, bathrooms, and floor/carpet maintenance.

Education

Dundee Caroenters, IL

High School Diploma

Renton Technical and Commercial Drivers School Renton, WA

Truck Driving

Received CDL class A

Pierce College Puyallup, WA

Associate of Arts Social Services

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