Quality Assurance Customer Service

Johnell Ohonba

Email: *********@********.***

Address: **** ********** *****

City: Orangeburg

State: SC

Zip: 29118

Country: USA

Phone: 803-***-****

Skill Level: Management

Salary Range: $110,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Johnell Ohonba

Johnell Ohonba

1477 Huntington Drive Orangeburg, South Carolina 29118

*********@********.*** 803-***-**** (Home) 843-***-**** (Cell)

Pharmacist

Seasoned Registered Pharmacist with an impressive reputation for providing top quality drug preparation, administration, and distribution services to diverse clientele within operational platforms ranging from retail to military healthcare institutions. Highly committed to ensuring compliance with strict rules, laws, and regulations while maintaining up-to-date with industry changes and enhancements. Expertly lead teams of pharmacy technicians, providing staff with the training, support, tools, guidance, and motivation to achieve objectives.

Equipped with history of success achieving superior levels of client satisfaction, retention, and referrals by ensuring the continuous delivery of top quality services, education, and counseling. Work effectively with diverse teams, experts, and managers within various healthcare, law enforcement, and leadership roles. Registered to practice in five states (Louisiana, South Carolina, Virginia, Georgia, and Tennessee) and the country of Nigeria.

Pharmacy Operations and Management Competencies

Policies / Procedures Development

RX Technician Supervision

Regulatory Compliance

Pharmacy Inspections

MS Office (PC / MAC)

Diabetic / Asthmatic Counseling

Patient Care / Immunization

Quality Assurance Leadership

IV Additive / Infusion

Financial Reporting

Career Experience

K-Mart Pharmacy, Beaufort, South Carolina

Pharmacy Assistant Manager, 11/2007 " 5/2011

Delivered expert pharmaceutical counsel, support, and services to diverse range of patients focused on ensuring the effective distribution of RX / medical products. Educated staff and clients on the accurate management, storage, and handling of controlled substances as well as health risks and side effects that relate to specific products. Coordinated prescription orders, preparation, fillings, billing, and additional services. Operated PDX, CHCS, and additional systems.

Key Contributions:

Collaborated in boosting prescription count from 300 weekly to over 500 through transfers and enhancements in customer service.

Successfully maintained and enforced up-to-date compliance with HIPPA laws, Methanol Acts, and Sexual Harassment laws.

Played an instrumental role in maintaining top client satisfaction through continuous delivery of top quality services and effective training / management of pharmacy team.

Commended for top performance and overall devotion to patient care / support; received letters of appreciation from various patients and listed in Who is Who Among Pharmacists (2010-2011).

Naval Hospital Beaufort (DOD), Beaufort, South Carolina

Quality Assurance Pharmacist, 9/1987 " 9/2007

Collaborated in efforts to ensure top quality healthcare servicing of the nations military retiree community. Functioned as Head Pharmacist within various clinics attached to the 250-bed Naval Hospital Beaufort. Instructed sailors focused on completing Physician Assistant Program. Directed medication pre-packaging functions, ensuring proper assembly of related machines / tools.

Performed monthly routine inspection of three facilities " Naval Hospital Beaufort, Parris Island Branch Medical Clinic, and The Air Station. While serving in supervisory roles, monitored the daily performance of teams of up to 16 technicians. Enforced compliance with Standard Operating Procedures (SOPs) and created SOPs for the Branch Medical Clinic in Parris Island, South Carolina.

Key Contributions:

Elevated the performance of pharmacy unit at the Parris Island Branch Medical Clinic in 2003 through expert remodeling.

Impacted operational performance through implementation of quality assurance protocol adopted by the Naval Hospital Beaufort. Protocol was recommended to other naval healthcare institutions at the Mid-Conference Meeting in 1993.

Participated in policy / procedures updates, working collaboratively with Commanding Officer in the management of diverse administrative operations.

Wal-Mart Pharmacy, Beaufort, South Carolina

Relief Pharmacist, 2/1990 " 6/2005

CVS, Savannah, Georgia

Relief Pharmacist, 2/1990 " 5/2006

Education and Credentials

Bachelor of Science in Pharmacy

Xavier University College of Pharmacy " New Orleans, Louisiana

Bachelor of Science in Chemistry

Claflin University " Orangeburg, South Carolina

Diabetic Consultant

Former Secretary of Federal Pharmacist Association (1989 to 2007)

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