Customer Service Sales

India S. Wilhite

Email: ********@***************.***

Address:

City: Elberton

State: GA

Zip: 30635

Country: USA

Phone: 706-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients.Motivated customer service representative with over thirty years retail experience in a fast-paced environment. Personable and responsible with many years of experience working in fast-paced environments. Solid team player with great positive attitude. Highly Enthusiatic and excellent communicator with years experience working in a demanding call center environment as a Customer Service Representative.

Educational Background:

High School Dipolma from Elbert County High School, Elberton GA 1/2001 to 6/1973 (accounting, bookkeeping, secretarial & clerical)

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.Motivated customer service representative with over thirty years retail experience in a fast-paced environment.

Personable and responsible with many years of experience working in fast-paced environments. Solid team player with great positive attitude. Highly Enthusiatic and excellent communicator with years experience working in a demanding call center environment as a Customer Service Representative.

Core Strengths

Top sales performer

Telephone inquiries

Invoice processing

Telecommunication skills

Adaptability

Excellent communication skills

Energetic work attitude

Quick learner

Shipping and receiving professional

Customer service expert

Multi-line phone talent

Data collection

Data Entry

Documentation

Filing

Telephone Skills

Multi-Task Management

Accounts Payable & Receivable

Payroll & Reports

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

October 1991 to Current

Woodson Florist & Vintages, Inc. Elberton, Georgia

Customer Service & Bookkeeper

Handling of sales by customers via internet, wire services, walk-ins & by phone. Processing of credit & debit card sales, invoicing of daily sales which are open charge accounts, mailing of all monthly statements and some times I may do some floral arrangements. I do all the monthly and

quarterly reports of payroll, the monthly sales tax reports, end of the year

reports, weekly payroll & letters to customers with past due accounts. I do

the bookkeeping using Quick Books. I do collection letters on past due accounts.

April 1988 to April 2001

Wilhite Bros. Granite Co. Elberton, Georgia

Customer Service, Sales, Bookkeeping, Clerical Duties

I handled all incoming orders, did the pricing along with some odd ball

granite orders. I proofread all the layouts of sandblast orders and set-up

all outgoing shipments. I posted all payments to accounts receivable and

typed & mailed all statements on merchandise owed. I spoke to our customers regarding any problems with their orders. I set up the truckloads

along with typing of bill of ladings and made the arrangements on all orders to be picked up by customers. I also made all the shop tickets going to the plant for production of orders.

March 1983 to May 1988

Everlasting Granite Memorial Co. Elberton, Georgia

Sales, Customer Service, Accounts Receivable & Shipping

I called on new customers each week. I talked with my customers, taking their orders & pricing each one, arranging the shipment of each. I typed the orders & mailed the invoices and statements. I handled the accounts receivable of all payments made to Everlasting. I also made the daily deposits of all payments received. We did not use the computors for data entry, instead using spread sheets balancing each category & column at the end of each day.

January 1980 to April 1983

Ferguson & Williams, Inc. Hartwell, Georgia

Secretarial, Clerical & Customer Service

This company's home office is in Huntsville, Alabama. They were at the time the hired contractor by the Corp of Engineers to take care of the Hartwell Dam Project. I trained two weeks in the Huntsville office. My responsibilites on the job included all inventory of the exact parts of what

we had in stock. I also had to account for any & all parts used on each particular job done by our contract crew regarding the Hartwell Project.

I set up the jobs and provided the detail paper work on this. I communicated by radio to our employees while in transit to locations and

followed up with them upon completion. I was responsible of all letters to the corp & our Huntsville office upon completion of jobs. I handled the purchasing of any supplies that our jobs required which we didn't have in stock.

January 1978 to February 1980

Star Granite Company Elberton, Georgia

Secretarial, Clerical, Sales & Customer Service

I was responsible for sales, invoicing, pricing, shipping, computor data entry,

talking with customers, calling new prospect customers, filing, and many

other office tasks.

Educational Background

1973 Elbert County High School Elberton, Georgia

High School Diploma

Contact this candidate