Customer Service Manager

Wendy Hinson

Email: abpazl@r.postjobfree.com

Address: *** ******* ***** ****

City: Statesville

State: NC

Zip: 28625

Country: USA

Phone: 704-***-****

Skill Level: Director

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WENDY HINSON

404 Tuckers Grove Road

Statesville, NC 28625

704-***-**** abpazl@r.postjobfree.com

CAREER OBJECTIVE

I am a well versed, reliable, and enthusiastic professional seeking a career that will utilize my impressive Administrative and Human Resource skills, extensive Customer Service along with my strong background in management while working with people from all walks of life.

SUMMARY OF QUALIFICATIONS

I have the ability to multi-task cheerfully while working well and competently under stress with high integrity, using excellent analytical and troubleshooting skills. I am also well organized, self-motivated and self-managed while easily developing rapport with customers, staff and management alike.

PROFESSIONAL EXPERIENCE

MILLARD REFRIGERATED SERVICES (Formally Polar Cold Storage)

Statesville, North Carolina...April 1999~July 2011

Regional Office Coordinator (Sept. 2009 ~ July 2011)

Responsible for 6 separate offices located in 4 different

states

Directly responsible for continued Office Manager training

and support

Overseen status on A/R, budgeting, and HR as I continued to

attend to Customer service

Collected data to perform extensive reporting functions

Field testing for company website additions and customer

training on the website

Office Manager (April 1999 ~ Sept. 2009)

Handled all personnel functions to include hiring,

termination, training, maintaining employment records and

developing staff.

* Directly responsible for facility banking, office

budget/inventory, payroll, A/R, A/P, Customer Service,

scheduling, negotiating contracts and invoicing

* Processed business and government export documentation

* Prompt and courteous Customer Service/Relations as I quickly

and effectively solved customer challenges to all parties'

satisfaction while maintaining policies and objectivity

LINCOLNTON MANUFACTURING

Lincolnton, North Carolina...September 1998~March 1999

(Quality Control / Product Line Inspection)

TEMPORARY STAFFING SYSTEMS

OLSTEN STAFFING SERVICES

Lincolnton, NC February 1998~June 1998

(In-Office/Out of Office Clerical Support Assistant)

COCHRANE FURNITURE CO.

Lincolnton, North Carolina October 1997~February 1998

(Production Control/Inventory Control)

LONG JOHN SILVERS, Statesville, NCFebruary 1994~September 1997

BOJANGLES, Statesville, NCJanuary 1989~February 1994

(Assistant Manager/Shift leader)

* Supported GM in daily operations.

* Supervised shifts, managed money, and daily deposits

* Assisted with business promotions/displays, weekly food

orders, and inventory control/waste reduction

* Processed employee scheduling and reporting

* Continuous Customer Service.

EDUCATIONAL BACKGROUND

Continuing Education/Job Related Training Programs:

-Customer Service/Satisfaction, Dealing with Difficult

Customers

-Effective Communication Motivating, Setting & Attaining

Goals

-Leadership Challenges, Time Management, Team Building,

Employee Involvement

-Safe Serve, OSHA Regulations, Safety in the Workplace

Mitchell Community College

Statesville, North Carolina

South Iredell High School

Troutman, North Carolina

HONORS AND MEMBERSHIPS

The National Society of Leadership and Success

Contact this candidate