High School Customer Service

Melissa Holloway-Bemis

Email: abpazg@r.postjobfree.com

Address:

City: Edwardsville

State: IL

Zip: 62025

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Educational Background:

High School Dipolma from American Red Cross St.Louis Chapter, Metro ZZ 1/2001 to 2/2009 (FIT Instructor)

High School Dipolma from Metro East Lutheran High, Metro ZZ 1/2001 to 11/2012

High School Dipolma from Lewis and Clark Community College, Metro ZZ 1/2001 to 11/2012

High School Dipolma from ECG and Phlebotomy Certification, Metro ZZ 1/2001 to 11/2012

Job History / Details:

Executive Summary

Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Core Qualifications

Staff training/development

Consistently meet goals

Efficient multi-tasker

Staff training

Supervision and training

Skilled negotiator

Sound judgment

Calm under pressure

Complex problem solving

Client relations specialist

Excellent time management skills

Focused on customer satisfaction

Microsoft Outlook, Word and Excel

Excellent sales skills

Able to lift up to 100 pounds

Fitness equipment operation

Senior fitness programming

Weight management expert

Lifeguard training

CPR/First Aid certified

Understanding of human anatomy

AED certification

Fitness equipment expertise

Fitness programming specialist

Teaching, tutoring and counseling

Experience working special needs students

Effectively work with parents

Clear public speaking skills

Professional Experience

January 2010 to April 2012

United States Special Olympic Program Alton, IL

Head Coach

Developed program to work with students and increase interest in higher learning. Operated sports day camp for children aged 5 to 15 years old and handled all aspects of planning curriculum and activities. Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies. Participated in state and National sporting events.

January 2009 to April 2012

American Red Cross Alton, IL

Lifeguard/CPR/BBP/O2 administration Instructor

Progressive use of American Red Cross program to work with students and increase interest in higher learning. Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with American Red Cross. Consistently received positive teacher evaluations from students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Re-certified current card holders and implemented staff programs for local businesses.

May 1995 to November 2010

The Gingerbread House Edwardsville, IL

Manager/Owner

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Developed and maintained exceptional customer service standards. Carefully prepared weekly payroll to keep up with projected revenue for the week. Purchase all inventory and make proper display plans.

Education

2009 American Red Cross St.Louis Chapter St.Louis, MO

Training Certificate FIT Instructor

1998 Metro East Lutheran High Edwardsville, IL

High School Diploma

Lewis and Clark Community College Godfrey, IL

2003 ECG and Phlebotomy Certification,

Select One

Affiliations

10 years of experience in event planning through local church groups and private parties.

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