Customer Service Sales

Shonda McFadden

Email: ********@*************.***

Address:

City: Columbus

State: OH

Zip: 43219

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Business Government coordinator with more than 13 years of experience planning, developing and implementing pricing plans and business device for large corporate accounts .I am also a performance-driven and have good Marketing skills in creating the best business needs and plans and leading successful product launches, promotions and development in sales.Creative Marketing with broad-based background in highly competitive and dynamic organizations. Recognized as a excellent team player. Hardworking, Highly motivated and Proficient, Versatile.

Educational Background:

High School Dipolma from Linden McKinley, Columbus OH 1/2001 to 6/1993 (Did not gradutate)

Job History / Details:

Professional Summary

Business Government coordinator with more than 13 years of experience planning, developing and implementing pricing plans and business device for large corporate accounts .I am also a performance-driven and have good Marketing skills in creating the best business needs and plans and leading successful product launches, promotions and development in sales.Creative Marketing with broad-based background in highly competitive and dynamic organizations. Recognized as a excellent team player. Hardworking, Highly motivated and Proficient, Versatile.

Areas of Expertise

Technical writing

Account Management,

Computer Literate

Computer Proficient, Creative Problem Solving

Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic and International Experience,

Statement Billings,

Reporting, Sales,

Needs assessments

Value analysis

Word excel

Power Point

Excel

Technical issue

problem solving

one on one training

Problem solving

multitasking

Being ale to follow up with a customer in a reasonable time

Team player

Work Experience

February 2000 to October 2012

Version Wireless Columbus, ohio

Business Government Coordintator

Computed, recorded, and proofread data, records and reports.Creative including new product introductions and existing product development.Created solutions in the areas of inventory, sales reporting, distribution and product monthly upgrades that and feed back that led to system improvements and streamlined processes.Created standard quarterly marketing collateral while ensuring all deadlines were met.Worked with cross functional resources to implement direct marketing programs, reaching a increase in customer base.Utilized HTML coding strategies to design dynamic email messages and tracking software to follow customer conversation rates, increasing email campaign efficiency.Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.Communicated with customers, employees and other individuals to answer questions and explain information.

Created, Developed, making sure notes are documented, Monitored calls,Researched, Resolved.

Education

1993 Linden McKinley columbus, ohio

did not graduate

Professional Affiliations

Working with different software,in all fields.

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