Manager Customer Service

John Wallace

Email: ********@******.***

Address:

City: Vance

State: SC

Zip: 29163

Country: USA

Phone: 803-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services with proven ability to establish rapport with clients.Highly enthusiastic customer service professional with 45 years client interface experience and Company Management. Started as shipping & receiving clerk, department manager, assistance store manager, store manager, President, ceo, and building contractor. Owned my own stores, building supply, furniture store, wholesale Distribution company and retail Fireplace stores. Prompt, dependable, mature, self-driven, versatile, skilled, and a positive person.

Educational Background:

High School Dipolma from Wood Heating Education & Research Foundation, Charlotte NC 1/2001 to 10/1987 (Solid Fuel)

High School Dipolma from Independent Safety Commission, Charlotte NC 1/2001 to 11/2012

High School Dipolma from College Of Chimney Knowledge, Charlotte NC 1/2001 to 11/2012

High School Dipolma from S.C. Opportunity School, Charlotte NC 1/2001 to 11/2012

Job History / Details:

Career Overview

Results-driven Customer Services with proven ability to establish rapport with clients.Highly enthusiastic customer service professional with 45 years client interface experience and Company Management. Started as shipping & receiving clerk, department manager, assistance store manager, store manager, President, ceo, and building contractor. Owned my own stores, building supply, furniture store, wholesale Distribution company and retail Fireplace stores. Prompt, dependable, mature, self-driven, versatile, skilled, and a positive person.

Core Strengths

Excellent communication skills

Markdown/promotional procedures

Inventory control

Top sales performer

Energetic work attitude

Opening/closing procedures

Time management

Computer proficiency

Data entry

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solving

Advertising specialist

accounting

POS systems expert

equipment operator

. Merchandiser

Work Experience

June 1974 to April 2009

John Wallace Construction Hanahan, S.C.

Manager-builder

Built, remodeled, residential homes & commercial motels. Take offs from plans, listing materials lists, sub-contractors, time lines, financial needs, code requirements, zoning, licenses, permits needs. Implementing codes performance, vendor & suppliers, inspections, engineering, archiectual and legal requirements.

February 1980 to December 2007

Wallace Plumbing Hanahan, S.C.

Manager

Secured materials, assigned personnel, permits, inspections, and any needs for completing contracts. Ran office, cpu, faxing, coping machine, filing, payroll, taxes, state & federal, county, city and any legal requirements needed .Resolved problems mechanical, electrical, plumbing, carpentry, engineering etc.

Met with customers to resolve any change orders or differences with workmanship of jobs. Collection, invoicing, payroll purchasing equipment etc. Ran track hoe, back hoe, heavy equipment.

May 1981 to January 2001

B & W Distributors Inc. N. Charleston, S.C.

President

Wholesale Distribution company of woodstoves, fireplaces, chimney systems, acessary's. Set up 167 fireplaces & woodstove stores, 545 building contractors, and 65 chimney sweeps. Secured product lines with manufactures and distribution rights. Hired and fired all personnel, outside salesman's, delivery personnel, engineers, installation and office personnel. Marketed all products, developed inventory control systems, cu programs, financial requirements. Trained and gave seminars all products, trained all new employees and associates. Did all advertising, tv, radio, newspaper, and etc.

February 1974 to December 2000

Home Centers Inc. of South Carolina Charleston, S.C.

President

Designed, built, retail Fireplace Stores. Built from ground up secured products, financing, buildings, contractors, advertising, all aspects of retail store. Hiring, securing contracts, suppliers. etc. Designed accounting systems, book keeping, advertising..etc.

February 1973 to March 1974

Monarch Building Supply Goose Creek, S.C.

manager

Retail building supply & hardware store. Customer service, new image, reset store adding new products, outside sales, personnel, advertising, marketing, sales, reports, etc.

January 1969 to March 1973

Sherwin Williams Spartanburg, S.C.

Manager

Manager Paint Home improvement department in leased department in K-mart. Operated solely by Sherwin Williams even though in K-Mart Store. I did my own hiring, marketing, advertising, pricing, inventory control, reports for corp. Office on Branch. Trained & coached all associates, ordered all stock,took care of all customers, coordinated wall paper with paint & all decorative designs. Made all schedules, manage personnel, handle all promotions.

January 1968 to January 1969

Glidden Paint Company Spartanburg, S.C.

Manager

Retail paint & hardware department in J.M. Fields retail store. Leased department ran as separate store. Hired, ordering, inventory control, advertising, stocking, etc.

December 1967 to February 1968

Spartan Automotive Spartanburg, S.C.

shipping & receiving clerk

shipping, receiving, stocking, ups, unloading & loading trucks, paper work, cleaning shelves etc.

Educational Background

1986 Wood Heating Education & Research Foundation Charlotte, N.C.

Solid Fuel

Solid Fuel Safety Technician

1985 Independent Safety Commission Charlotte, N.C.

Safety Inspector

wood heat safety inspector, codes, clearances. etc.

1981 College Of Chimney Knowledge Redwood city, Cal

Metal Chimneys & connectors

Certified Technical Inspector -a vent, b-vent, c-vent.

1967 S.C. Opportunity School Columbia, S.C.

High School Diploma High School

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