Customer Service High School

John Martin

Email: abpayw@r.postjobfree.com

Address:

City: Cardiff

State: CA

Zip: 92007

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant professional with 15 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Dynamic Sever/Trainer/Bartender highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers Master Plumber/Gas Fitter Licensed with 20 years experience. Extensive b ackground i n Residential and Commercial Plumbing and Home remodeling Certified Construction Plumber with solid experience from small to large residential projects.

Educational Background:

High School Dipolma from Walt Whitman High,, Bethesda MD 1/2001 to 6/1982 (General)

High School Dipolma from Montgomery Tech, Bethesda MD 1/2001 to 11/2012

High School Dipolma from Boulder Air Flight Training/Gaithersburg AirPark/P, Bethesda MD 1/2001 to 11/2012

Job History / Details:

Summary

Restaurant professional with 15 years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Dynamic Sever/Trainer/Bartender highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers

Master Plumber/Gas Fitter Licensed with 20 years experience. Extensive background in Residential and Commercial Plumbing and Home remodeling

Certified Construction Plumber with solid experience from small to large residential projects.

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

High-volume dining

Upbeat, outgoing and positive

California Food Handlers card

In-depth food and wine knowledge

Excellent communication skills

Goal-oriented

Excellent negotiating tactics

Internet savvy

Experienced in production scheduling

Working knowledge of engineering

Purchasing ability

Customer relationship building

Computer proficient

Equipment problem resolution

Project management skills

Commercial site supervision

Shop math

Strong mechanical skills

Strong team player

Technical school training

Inventory control practices

Proficiency at reading blueprints

Accomplishments

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Reduced number of guest complaints by 40 percent.

Business Development:

Fielded and processed up to 20 calls per day with consistently successful outcomes.

Initiated two key partnerships which resulted in 12 percentage revenue growth.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Satisfaction

Achieved high customer satisfaction for professional installation of household plumbing related repairs.

Project Planning

Provided project controls, cost estimation, and other business support services to technical line management.

Project Planning

Provided project controls, cost estimation, and other business support services to technical line management.

Experience

April 2008 to August 2011

Americana Cafée Del Mar, Ca.

Restaurant Server/Expeditor

Responsible for all garnishes for main courses, pasta, soups and potages.

Greeted each customer with friendly eye contact

Helped with preparation, set-up, and service for catering events

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices

Performed all transactions in a cordial, efficient and professional manner

Placed food trays over food warmers for immediate servicePortioned,

arranged, and garnished food, and served food to waiters or patrons

Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines

Prepared checks itemizing total meal costs and sales taxes

Took food orders and relayed orders to kitchens or serving counters

Trained new employees

Communicated with other kitchen team members to ensure food was prepared on time and correctly

Suggested additional items to customers, as appropriate, to increase restaurant sales.

Answered questions about menu selections and made recommendations when requested.

Completed closing duties, including restocking items and closing out the cash drawer.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

August 2007 to March 2008

El Toritos Encinitas, Ca.

Bartender

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Assisted guests with making menu choices in an informative and helpful fashion.

Promptly served all food courses and alcoholic beverages to guests.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.

Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.

Maintained a professional tone of voice and words at all times, including during peak rush hours.

Assisted servers and dining room hosts and quickly responded to guests' needs.

Provided high quality service.

June 2001 to November 2007

Wet Wurks Plumbing Gaitherburg, Md.

Master Plumber/Owner

Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.

Accurately read blueprints and repair manuals to identify mechanical problems and fix them.

Completed all repairs and maintenance work to company standards.

Counted and verified orders picked to ensure accuracy.

Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.

Provided equipment installations for a developing residential community working successfully according to project plans and quality standards.

Used processes including gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, shielded metal arc, resistance welding, and submerged arc welding.

Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Maintained record accuracy by using work order reporting system.

Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.

Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.

September 2000 to December 2001

Concept/Rock Bottom Restaurants, Bethesda, Md.

Server/Bartender/Expo/Trainer

Maintained a professional tone at all times, including during peak rush hours.

Received frequent customer compliments for going above and beyond normal duties.

Checked in deliveries and signed off on products received.

Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

Consistently adhered to quality expectations and standards.

Skillfully anticipated and addressed guests' service needs.

Completed closing duties, including restocking items and closing out the cash drawer.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Suggested additional items to customers, as appropriate, to increase restaurant sales.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Set up banquet tables

Packaged take-out foods and served food to customers

Oversaw kitchen employee operations to ensure production levels and service standards were maintained

Notified kitchen personnel of shortages or special orders

Attempted to limit problems and liability related to customers' excessive drinking

May 2001 to August 2002

RV Carey Plumbing Rockville, Md.

Plumber

Accurately read blueprints and repair manuals to identify mechanical problems and fix them.

Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.

Completed all repairs and maintenance work to company standards.

Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working

Planned work and determined appropriate tools and equipment.

Repaired and contained kitchen equipment at designated restaurants to ensure restaurants were safe and functional.

Responsible for promoting safe and clean working environment.

Used processes including gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, shielded metal arc, resistance welding, and submerged arc welding.

Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Kept supervisor informed of job progress and material requirements

Managed work with little supervision.

Maintained record accuracy by using work order reporting system.

January 1994 to November 1998

Concept/Rock Bottom Restaurants Boulder, Co.

Server/Bartender/Expo/Trainer

Maintained a professional tone at all times, including during peak rush hours.

Received frequent customer compliments for going above and beyond normal duties.

Checked in deliveries and signed off on products received.

Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests.

Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

Consistently adhered to quality expectations and standards.

Skillfully anticipated and addressed guests' service needs.

Completed closing duties, including restocking items and closing out the cash drawer.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Suggested additional items to customers, as appropriate, to increase restaurant sales.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Set up banquet tables

Packaged take-out foods and served food to customers

Oversaw kitchen employee operations to ensure production levels and service standards were maintained

Notified kitchen personnel of shortages or special orders

Attempted to limit problems and liability related to customers' excessive drinking

March 1992 to November 1992

General Mills/Red Lobster/Olive Garden Rochester, NY.

Line Cook

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Regularly updated computer systems with new pricing and daily food specials.

Consistently obtained highest rating from the county health department.

Consistently stayed under monthly controllable expense

budget.

Supported all kitchen operations when chef was absent.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Maintained kitchen work areas, equipment, and utensils in clean and orderly condition

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

January 1993 to March 1994

General Mills/Olive Garden Boulder, Co.

Assistant KM/Line Cook

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Regularly updated computer systems with new pricing and daily food specials.

Consistently obtained highest rating from the county health department.

Consistently stayed under monthly controllable expense

budget.

Supported all kitchen operations when chef was absent.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock

Maintained kitchen work areas, equipment, and utensils in clean and orderly condition

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

April 1999 to August 2001

Rocket Rooter Rockville, Md.

Plumber

Performed weekly maintenance assessments.

Cut, fit, and welded metal components, including plate, structural shapes, and pipe.

Managed work with little supervision.

Maintained record accuracy by using work order reporting system.

Kept supervisor informed of job progress and material requirements

Reviewed project drawings to perform installation activities according to specifications.

Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.

Verified that machine setups conformed to specs.

Used hand tools to mount, install, and secure tools.

Unloaded incoming inventory and placed products onto shelves.

Responsible for promoting safe and clean working environment.

Repaired and contained kitchen equipment at designated restaurants to ensure restaurants were safe and functional.

Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.

Education

1982 Walt Whitman High, Bethesda, Md.

High School Diploma General

Member of Skiing Club

3.5 GPA

1982 Montgomery Tech Bucks County, Pa.

Certification/J Card Welding/Plumbing

Coursework in Arc, MIG, TIG, PLasma and Gas

Industrial Practices Certificate

Certificate in Combination Welding

2008 Boulder Air Flight Training/Gaithersburg AirPark/Palomar Helicopter nation wide, Co./Md./Ca.

Private Licience Fight/Piloting

Private pilots license

Soloed in single engine 172 SP

Multi-engine Training

Soloed in Mooney Marauder, Beech Baron

Member of Cessna owners Club

Coursework in VFR/IFR

Candidate Resume - Joanna Jones

Contact Information -

Email: abpayw@r.postjobfree.com

Address:

City: decatur

State: IL

Zip: 62521

Country: USA

Phone: 217-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Nursing Assistant with experience serving chronically ill patients. Assisted with daily living activities and household tasks. Provided emotional support in a comfortable, soothing environment. Seeking A CNA position in a long term care or rehabilitation facility. Advanced knowledge of Alzeimers and dementia. Motivated CNA with a highly effective communication style. Level headed health proffesional who remains calm and effective in extremely difficult and stressful situations.

Educational Background:

High School Dipolma from Spoon River Home Health, Peoria IL 1/2001 to 9/2000 (CNA)

Job History / Details:

Professional Summary

Certified Nursing Assistant with experience serving chronically ill patients. Assisted with daily living activities and household tasks. Provided emotional support in a comfortable, soothing environment. Seeking A CNA position in a long term care or rehabilitation facility. Advanced knowledge of Alzeimers and dementia. Motivated CNA with a highly effective communication style. Level headed health proffesional who remains calm and effective in extremely difficult and stressful situations.

Licenses

Certified Nursing Assistant

Skill Highlights

Good problem solver

General housekeeping

Feeding assistance

Grooming and bathing assistance

Compassionate

Good listener

Reliable transportation

Fast learner

Calm and level-headed under duress

Patient-focused care

Quick problem solver

General housekeeping ability

Professional Experience

11/5/2012 12:00:00 AM

The Daily Buzz Peoria, IL

Food preparation and customer service

Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Worked well with teammates and openly invited coaching from the management team.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.Frequently washed and sanitized hands, food areas and food preparation tools. Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

11/5/2012 12:00:00 AM

August 2009 to November 2011

Pekin Manor Pekin, IL

CNA

Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Documents objective data and routine aspects of patient care. Reported any unusual circumstances in the patients' condition or environment.Collects patient specimens and data, including vital signs, input/output and other delegated measurements.Provided a comforting and soothing environment.Helped residents programming goals and increase their independence.Followed safe lifting techniques and individual resident lifting instructions.Assisted in cleansing enemas, catheterization and bladder irrigations.Assisted patients with ambulation and crutch walking.Helped patients move in and out of beds, baths, wheelchairs and automobiles.Cooked appetizing and satisfying meals and snacks.Maintained a clean, healthy and safe environment.Obtained household supplies and ran daily errands.

February 2008 to April 2011

Vonachen Services Peoria, IL

housekeeping

Took initiative to find extra tasks when scheduled duties were completed.Worked well with teammates and openly invited coaching from the management team.Followed all established company practices and procedures. Maintained a clean work enviroment.

Education and Training

2001 Spoon River Home Health Peoria, IL

High School Diploma CNA

Certified nurses aide

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