Customer Service Assistant
Resume:
Timothy W. Cassese
P.O. Box ***, Johnson, VT ****6
*******.*******@***.***
Education
Bachelor of Science: Environmental Science
Concentration in Natural Resources
Johnson State College
Johnson, VT 05656
Degree expected May 15, 2010
Relevant Coursework
Introduction to Environmental Problems, Fundamentals of Ecology, Current Topics in
Environmental Science, Water Resources, Field Geology, Environmental Geology,
Environmental Interpretation, National Parks and Wilderness Management, Energy and
Mineral Resources, Applications in GIS, Spanish I, and Wilderness First Responder.
Work Experience
Grounds Crew, Nashawtuc Country Club, Sudbury, MA, Summers 2007-2008
Daily duties began at 6:00 am.
Wore proper clothing and sunscreen.
Learned new skills in grounds maintenance to do high quality work at the Audubon
certified golf course.
The pinnacle of working experience was preparing to host the Senior PGA and worked
over 60 hours per week.
Managed workers from temporary help services, keeping them focused on tasks at hand,
and informed on proper technique, to ensure several groups work competently.
Grounds Crew, Smugglers Notch Resort, Smugglers Notch, VT, Winter 2007-
2008
Worked in adverse blizzard conditions, clearing walkways and salting, on an on call basis,
working when extra help was needed.
Drove manual transmission work trucks to perform duties around resort.
Experience (continued)
Cashier, REI Outdoor Store, Framingham, MA, Fall 2005-May 2006
Computer-based cash register where performing returns and selling memberships were
regular activities.
Promoted to customer service position, where more customer interaction and handling
transactions that required compromise for the customer and the business.
Carpenter, Alison R. Webber Carpentry, Wayland, MA, Summer 2003-2006
Assisted in high-end residential carpentry work.
Maintained attention to detail to produce the best final product.
Camp Counselor, Park and Recreation Art Camp, Wayland, MA, 2000-2003
Volunteered and was hired once was of adequate age for the position.
Set up and ran small work stations with 10-15 elementary school students.
Ensured that all campers were treated equally and had a great experience.
Experience assisting children at different developmental stages.
Skills and Qualifications
Proficient in Microsoft Word, Excel, and PowerPoint; Adobe Photoshop, and HTML
coding.
Able to speak, comprehend, and write Spanish at an intermediate level.
Wilderness First Responder certification (January 16, 2010) that gives permission to
administer CPR, first aid, asthma medications, and anaphylaxis medications.
Hold valid Massachusetts Class D driver s license.
Experience working with children, as well as with adults from a young age, gaining greater
ability to communicate with people of all age groups.
Field assistant in 2006 at Iron Man Triathlon Race at Lake Placid, New York.
Assistant to wildlife rehabilitation practice licensed by the state of Massachusetts.
Hobbies include cycling, mountain biking, snowboarding, fishing, hiking, and camping
which have all increased my ability to gain new skills and strengthen my physical abilities.
Cassese, Timothy Resume completed on January 27, 2010 Page 2 of 2
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