Customer Service High School

Mary Kay Collmann

Email: abpasp@r.postjobfree.com

Address:

City: Manchester

State: IA

Zip: 52057

Country: USA

Phone: 563-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment. Manage the kitchen in a all aspects from scheduling to customer focus. Being positive, hardworking and organized to the point of having one of the highest performing stores in Iowa.

Educational Background:

High School Dipolma from Maquoketa Valley High School, Delhi IA 1/2001 to 5/1987 (basic)

Job History / Details:

Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Manage the kitchen in a all aspects from scheduling to customer focus. Being positive, hardworking and organized to the point of having one of the highest performing stores in Iowa.

Core Strengths

Inventory control

Top sales performer

Invoice processing

Markdown/promotional procedures

Store maintenance

Conflict resolution

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Quick learner

Active listening skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

July 2009 to Current

Kwik Star Manchester, Iowa

Kitchen Manager

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Guaranteed positive customer experiences and resolved all customer complaints.

Educational Background

1987 Maquoketa Valley High School Delhi, Iowa

High School Diploma basic

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