Customer Service Sales

Nikki OConnor

Email: abpas3@r.postjobfree.com

Address: ***** ******* ***** **** #***

City: Lake Forest

State: CA

Zip: 92630

Country: USA

Phone: 949-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SUMMARY OF QUALIFICATIONS

Executive Assistant/Marketing Specialist who is remarkably creative with an extensive background in project management, event planning, trade shows, sales, marketing, customer service and operations. Strong ability to execute a wide range of projects while streamlining daily processes, increasing efficiencies and decreasing expenses. Highly regarded for being laser focused on details and results. Trusted by leadership for maintaining a high degree of confidentiality.

CORE COMPETENCIES & STRENGTHS

Proficient Graphic Designer

Extensive knowledge in event planning

Excellent project management and organizational skills

Strong negotiation and budget management skills

Expert in multi-tasking and handling complex tasks

Trade show expert

Software systems specialist

Strong drive for success

Exceptionally quick learner

Helpful with strong communication skills

TECHNICAL SKILLS

Certified in MS Power Point and MS Excel. Proficient in MS Publisher, Word, Outlook, Access, Adobe Illustrator.

Concur, Expandable, RF Flow, QuickBooks, Peachtree, MAS 200, Solomon IV, ADP, Act 2000, Gold Mine, Get Physical

Operating Systems: Windows 7, Windows Vista, Windows XP, Windows 2003, 2007, 2010 and MAC

Tested Typing Speed of 90 WPM

EXPERIENCE

Eaton Corporation HQ, Aerospace Industrial Sector, Irvine, CA Temp - 2012

Senior Executive Assistant

Provided executive assistance to Senior Vice President of Program Management and Vice President of Engineering and Technology.

Provided assistance to the Presidents executive assistant on numerous projects and meetings.

Exhibited professional communication style in person and over the phone when dealing with internal Executives, members of the Board and members of numerous outside organizations.

Prepared presentations for all meetings including gathering the necessary data to complete the task through multiple avenues in the organization.

Lead the coordination of management meetings and completed all preparations for meeting arrangements.

Provides coordination and booking of travel arrangements for both vice presidents including travel arrangements for visiting guests, customers and clients.

Maintained effective working relationships with all internal/external employees as well as external customers and clients.

Demonstrated the ability to act independently during completion of tasks as well as a team player

Synovis Orthopedic & Woundcare, Inc. (Acquired by Baxter Int`l in 2012), Irvine, CA 2010 - 2012

Marketing, Inventory & Systems Specialist

Provided executive assistance to Director of Sales and Marketing, Director of Operations, Director of R&D and Supply Chain Manager.

Planned and implemented 35 external trade shows and sales/product training events as well as maintained event calendars which resulted in new distributorships.

Developed marketing collateral allowing company to save thousands by phasing out expensive contractors.

Gathered sales data, created and designed all monthly global sales charts and presentations for sales team and management team.

Collaborated in the design of company literature, training manuals, training packets, trade show booths and sales such as pamphlets, brochures and posters.

Coordinated all aspects of travel arrangements for surgeons, distributors and sales professionals.

Handled all expense reports for Sales and Marketing team and selected doctors.

Cross trained to assist all departments; including customer service, R&D, manufacturing, accounting, operations, regulatory and quality assurance.

Coordinated over 100 company office gatherings, meetings and holiday parties.

1 Benefit Solution, Inc., Rancho Santa Margarita, CA 2007 - 2011

Executive Assistant & Customer Service Specialist

Provided executive assistance to owner of company and partner.

Organized and facilitated 50 company trade shows.

Partnered with owner to plan 10 Chamber of Commerce events.

Handled all travel arrangements for owner and partner.

Assisted brokers in providing various services to over 100 clients.

Maintained receipt of policies as well as monitored policies from various markets.

Received and prepared quotes and renewals for all clients.

Created and prepared documents for all sales presentations.

Researched, negotiated, and solved collection claims for clients in need.

Worked with all carriers to provide excellent customer service to all clients.

Hallmark Rehabilitation, LLC, Foothill Ranch, CA 2006 - 2007

Clinical Support Specialist

Executive Assistant to Clinical Vice President and Clinical Services team.

Saved company over $2.4 million by implementing new procedures and new vendors.

Planned and implemented all CS conference meetings, trade shows, and company events.

Coordinated all travel arrangements for VP & 27 individual team members.

Created, implemented and managed online ordering system (FTTP) for all corporate products.

Managed all CS financial data analysis, expense reports and budget management.

Created and maintained all training manuals, training pamphlets, and brochures for CS department.

Partnered with Marketing Department with theme structures for each company department.

Managed specialty program TOPAZ: reports, manuals, facility supplies.

Provided friendly, dependable and prompt customer service for 200 Facilities.

Organized, conducted, and facilitated all facility -Start Ups-.

The Cutting Edge Sports Training Inc. (Private Gym), Lake Forest, CA 2004 - 2006

Operations Manager

Promoted to Operations Manager within three months of being hired.

Provided executive assistance to owner and 15 personal trainers.

Created and introduced new organizational strategies for expanding business.

Coordinated facility expansion project which resulted in facility growth from 4k to 21k sq. ft.

Implemented new advertising and marketing strategies to support business growth.

HR Manager, responsible for recruiting, hires, terminations, payroll, and performance reviews.

Conducted and organized meeting for sales, marketing, and reception performance meetings.

Provided amazing customer service to all clients in which customers learned to rely.

Prism Software Corporation, Lake Forest, CA 2003 - 2004

Office Manager & Sales Assistant

Provided customers with their needs and wants of product preferences.

Assisted accountant with AP/AR.

Organized and conducted conference meetings.

Managed inventory and office supplies.

Organized and conducted weekly web demolition meetings.

EDUCATION

Saddleback College - Completed 50 credits towards AA

Certified in 2007/2010 MS PowerPoint, MS Excel, MS Publisher

Completed over 1,000 hours of product training (memory modules for Apple/PC)

REFERENCES

Nicki Waldorf, Executive Assistant to President - 949-***-**** or 949-***-****

John Brunelle, Director of Research & Development - 617-***-****

Diane Volden, Supply Chain Manager - 949-***-****

Donna Klein, Business Owner & President of Chamber of Commerce of RSM - 949-***-****

Contact this candidate