Customer Service High School
Resume:
Robert Foster
Email: *********@********.***
Address: ** ******* *****
City: Helena
State: MT
Zip: 59601
Country: USA
Phone: 406-***-****
Skill Level: Entry
Salary Range: $40,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert J. Foster
16 Mueller Court
Helena, MT 59601
406-***-**** * *********@********.***
OBJECTIVE STATEMENT
I desire to use my Business Management with Tourism emphasis degree, together with my diverse and complementary work and life experiences, in the hotel and resort management industry. I am passionate about courteously assisting and working with people of all ages and backgrounds to achieve exceptional recreational and leisure opportunities.
AVAILABILITY FOR EMPLOYMENT:Immediately
EDUCATION
University of Montana Western * Major: Business Management
Fall 2009-December 2012 * Focus: Business Tourism
Cumulative GPA: approximately 3.60
Will graduate Cum Laude
Montana State University * Major: Architecture
Fall 2004-Spring 2006
WORK EXPERIENCE
Gastronomics Health and Fitness Dillon, MT Co-Owner/ManagerDec. 2011-Present
Strategic
Developed Business Plan
Developed and implemented Marketing Plan
Secured location, licenses, and met regulatory requirements
Business has exhibited continual positive growth
Risk Management
Manage day-to-day operations of Gastronomics
Front Desk and Sales
Cashiering
Inventory/Requisitions
Bookkeeping
Banking
Pricing
Advertising and promotion
Special Events
Research and recommendations on products Residence Life Maintenance - University of Montana Western Campus Maintenance Dillon, MT Student Paint Crew SupervisorSept. 2009-Aug. 2012
Maintenance:
Responsible for building and fixing mechanical and aesthetical problems on the University of Montana Western campus (internal and external)
Supervisory: Student summer paint crew
Conducted interviews as part of hiring panel
Training
Scheduling and Monitoring time and duties of staff
Conducted daily and monthly departmental meetings
Proactive Leadership minimalizing employee discipline
Positive Coaching/Mentoring
Conceived and implemented Employee Recognition and Rewards Events
Managerial
Inventory/Requisitions/Work Orders/Purchasing
Product Research
Liaison with Department Head
The Lazy Parrot Inn and Mini Resort Rincon, Puerto Rico
Hospitality/Maintenance/Security Sept. 2007-Aug. 2009
Fast-paced tropical resort with congenial ambience
Became valued resource and go-to person for owners and staff
Creatively collaborated with management
Architectural design and construction of improvements to the resort
Marketing Assistant
Hotel day-to-day Operations and Customer Service
Lived on-site and provided wide range of assistance day and night
Worked directly with Owners/Managers and various business segments
Cheerfully assisted diverse guest clientele
Trouble-shooting facility structural/mechanical/aesthetic issues
Guest Check-in and Complaint Resolution
Night Auditor as needed
Coordinated with Housekeeping, food staff, and other business segments
Maintenance, repairs, and cleaning
Hotel facility, restaurants/bars, grounds, pool
Security
Events worker
Catering and food prep
Set up and tear down
Tropical Sno Hawaiian Shaved Ice Rincon, Puerto Rico
Co-owner/Co-ManagerSept. 2007-Aug. 2009
Managed-day-to-day operations
Bookkeeping
Inventory/Requisitions
Marketing, and expanded product line
Customer Service
Permitting and Regulatory Talon Electric Las Vegas, NV ElectricianMay 2006-Aug. 2007
Apprentice (Commercial and Residential)
Fostered productive working relationships
Fellow Talon employees
Other tradesman on site
Sexton Construction Helena, MT
Construction Worker April 2005-Sept. 2005
Framing
Landscaping
Sprinkler system installation
Concrete pouring and finishing
Irrigation Sprinkler System Installation Cheyenne, WY
InstallerMay 2004-Sept. 2004
Ground work for system installation
Installation and wiring of the systems
Health Enhancement Camp Leader Townsend, MT
SupervisorMay 2002-May 2004
Leadership
Supervision of elementary children
Field trip mentor
Coordinated with Broadwater County Elementary School
Training/Teaching
Healthy eating and exercise habits
Games and activities
VOLUNTEER EXPERIENCES
Tourism Association of Rincon Rincon, Puerto Rico
Active MemberSept. 2007-Aug. 2009
Regularly attended meetings and networked with members
Marketing assistance to former Association President
Displayed Association members businesses on a map of Rincon
Co-created and implemented The Playing Card People, a Promotional and Fundraising strategy (Local businesses pay for a promotional spot on one of the 52 playing cards with logos or pictures of their business.) Rincon International Film Festival Rincon, Puerto Rico Worker Annual event, dates varied
Films from around the world were premiered at the Lazy Parrot Inn and other hotels throughout Rincon
Hospitality for the film creators, hotel guests, and the viewing public
Catered food and supplies
Checked viewers in and out of the Lazy Parrot Inn, and assisted as needed
Attended viewings and socialized
Church Worship Team Member Dillon, MT
PercussionSept. 2010-Aug. 2012
Organization of practice and song selection
Performer
Drum Lessons Dillon, MT
Teacher Nov. 2011-Present
Free lessons for Jr. High and High School students
Missionary Work Perm and Ufa, Russia
Team Member June 2011-July 2011
Strengthened existing churches in Perm and Ufa, Russia
Leadership training
Assisted in teaching men and women from around Russia and Tajikistan about responsible and effective church leadership
Developed close relationships with the Russian and Tajikistan people for future missionary work
Worship team member
LEADERSHIP POSITIONS
UM Western paint crew supervisor 2009-2012
Managed Gastronomics and its employees 2011-Present
Managed Tropical Sno and its employees 2007-2009
Church Worship Team Leader 2010-2012
All-Conference High School Quarterback 2002-2004
Team Captain: Football and Basketball 2002-2004
SPECIAL SKILLS
Excellent Physical Condition
Computer Literate, including MS Office and email
Coaching/mentoring skills (elementary to college)
Supervisory abilities
Trained in Safety practices
Personal Competencies include:
Customer Service
Initiative, Accountability
Teamwork
Integrity
Dedication, Dependability
Communication
Concern for quality
Decision making
Leadership
Planning and Organization
Special tools: Power tools, hand tools, Snorkel lifts, Scissor lifts
REFERENCES
Steve Lantz
Lazy Parrot Inn and Mini Resort - Owner and Manager
Former President of the Tourism Association of Rincon
Rincon, Puerto Rico
Neil Snyder
University of Montana Western - Residence Life Supervisor
Dillon, Montana
Zane Springer
Pastor of the Dillon Vineyard Church
Dillon, Montana
Curt Parton
Pastor of Church without Walls
Rincon, Puerto Rico
******@**************.***
Drew Moos
Former Talon Electric Job Supervisor (Las Vegas, Nevada)
Owner of Lite Electric (Townsend, MT)
Other references available upon request
Contact this candidate