Project Manager Customer Service

Rebecca Cesarz

Email: abpapf@r.postjobfree.com

Address: P.O. Box 546

City: Glenmoore

State: PA

Zip: 19343

Country: USA

Phone: 610-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ACCOMPLISHED WEB and PROJECT MANAGER

15-Plus Years of Successfully Delivering On-Time/On-Budget Projects, Resource Optimization & Team Leadership for Political Campaigns & Nonprofit Advocacy Initiatives

EXPERTISE

Problem Solving

Campaign Strategy

Web Designing/Programming

Social Media Maximization

Cost Estimation

Budget Analysis

Customer Service

Web Development and Maintenance

Team Leadership

Search Engine Optimization

Nonprofit Organization Experience

SKILLS OVERVIEW

Project Management

* Manage day-to-day operational aspects of multiple projects while working with a team of innovative developers

* Create and execute project plans and revise as appropriate to meet changing needs and requirements

* Identify resources needed to complete individual tasks and assign responsibilities in conjunction with other key team members

* Conduct frequent check-ins with clients to communicate progress, demonstrate the operations of web products and collect feedback where appropriate

* Ensure requirements documents are complete, current, and stored appropriately; participate in creation where necessary

* Manage project budget, monitor for overages and advises client and firm leadership on impending budgetary events

Website Management

* Manage sites with over one thousand content - rich pages

* Increase usability and functionality of websites

* Serve as managing editor for websites

* Use metadata and other methods to optimize search engine positions

* Keep current with emerging web and social media technologies through relevant blogs, listservs, and events

Web Design and Content Management

Experienced with the following:

* Drupal, Wordpress, Convio, Ektron 400 Content Management Systems

* HTML/XML hand coding

* Javascript

* Social Media: Facebook, Twitter, LinkedIn

* Email systems: Constant Contact, Lyris, NGP, Democracy in Action

* Graphic Design Applications: Photoshop, Dreamweaver, Flash

* Office Applications: Word, Excel, PowerPoint, Google Docs, OpenOffice

Campaign Planning and Strategy

* Recruit and train volunteers for campaigns

* Identify and train leaders from within volunteer pool

* Set up and run door to door campaign canvasses

* Manage budgets for campaigns

* Run petition drives for issue campaigns and ballot acceptance

* Organize press conferences, GOTV efforts and rallies including contacting media, set up of location, props and attendees

* Build coalitions with other stakeholder groups and individuals

PROFESSIONAL EXPERIENCE

Project Manager

Firefly Partners & Trellon LLC November, 2011- September, 2012

* Responsible for guiding clients through process of campaign strategy and design, website creation or design upgrade

* Clients include: Bright Hope International, Women's Sports Foundation, Children Now, KCRW Internet Radio, Jane Goodall Institute, Steptoe-Johnson, Nursegroups

Web Design and Content Manager

Drexel University-Goodwin College August, 2010 - November, 2011

* Member of Goodwin College Marketing Department responsible for maintaining all aspects of 1400-page website

* Provide a vision for the communication of College information on Goodwin.Drexel.edu

Senior Web Associate (Temporary)

Pew Charitable Trusts

May, 2010 - August, 2010

* Review and post content on the Pew public Web site, PewTrusts.org, including daily updating of text, photography, slide shows and multimedia materials

* Member of the Communications department responsible for the content of the Pew's external Web site including text, photos, enhancements and online marketing

Senior Project Manager

EvolveStrategies August, 2006 - June, 2010

* Project Manager for new media and Internet consulting firm for political campaigns and nonprofit advocacy organizations

* Clients include Pennsylvanians for Modern Courts, Bicycle Coalition of Greater Philadelphia, CeaseFire PA, Mark Stier for City Council, Andy Toy for City Council

Fellow

Center for Progressive Leadership 2009

* Fellow in nine-month, part-time leadership program for select group of organizational leaders, future candidates, community organizers, and progressive activists across Pennsylvania

Webmaster

Alan Sandals for US Senate October, 2005 - May, 2006

* Responsible for campaign website of US Senate candidate

* Wrote and edited content for site based on campaign strategy, updated blog and other sections using Drupal

PREVIOUS EXPERIENCE

DESIGN FOR SOCIAL IMPACT, Philadelphia, PA, Web Designer/Programmer 01/2001 - 12/2003

PLANK INTERACTIVE GRAPHICS, Reading, PA, Web Designer/Programmer 2000 - 2001

MICROAGE COMPUTER CENTER, West Reading, PA, Computer Repair Technician 1996 - 1999

BATTERED WOMEN'S JUSTICE PROJECT (BWJP), COALITION AGAINST DOMESTIC VIOLENCE, Reading, PA, Legal Assistant 1994 - 1996

VICTORY '92 (CLINTON/GORE CAMPAIGN), Field Campaign Staff 1992

NJPIRG, New Brunswick, NJ, Organizing Director, Campaign Director

PENNSYLVANIA STATE UNIVERSITY, 1995

Bachelor of Arts, General Arts & Sciences

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