Project Manager Management

Herm Eick

Email: abpaou@r.postjobfree.com

Address: **** *** *****

City: Orlando

State: FL

Zip: 32803

Country: USA

Phone: 407-***-****

Skill Level: Management

Salary Range: $135,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Herm Eick (Pronounced-IKE-)

Orlando, FL Phone: 407-***-**** abpaou@r.postjobfree.com

Certifications

-PMP

-ITIL Foundations

(v3 2011)

-Certified Quality

Analyst (CQA)

-Security Clearance

(Top Secret,

DoD, Active

thru 7/2017)

Key Skills

IT Directorship & Governance

IT Service Management (ITSM)

IT Process Engineering & Continual Service Improvement (CSI)

IT Program/Project Management

IT Outsourcing & Supplier Management

Education

Nova Southeastern University

Ft. Lauderdale, FL

BS in Business Management

Somerset CC (now Raritan Valley CC)

Branchburg, NJ

AAS in Application Programming

IT PROGRAM/PROJECT MANAGER

Change Agent - -Processes, Tools, Partners & Products-

20+ years of IT leadership in Infrastructure & Operations, Service Management, and large-impact Project Delivery. Extensive process engineering experience.

Passion for applying Process and Quality Management discipline to corporate IT.

Seeking opportunities to guide information technology programs, projects, and initiatives to optimal states of delivery, innovation, and improvement.

Assertive, high-energy, results driven, professional.

Professional Summary

LGS Innovations (Alcatel-Lucent)

2007-2012, Director of IT Infrastructure & Operations

Lucent Technologies

1998-2006, IT Service Manager, IT Process Engineer,

IT Business Analyst

AT&T

1982-1998, Service Desk Implementation Manager (commercial), IT Service Manager, Process/M&P/ Quality/Metrics Manager

* IT Directorship/Governance: Director of IT infrastructure engineering and operations (network, hosting, end user computing). One of three directors comprising the LGS Chief Information Office (CIO) with an $8M IT budget and supporting an enterprise of 800 users. Responsible for managing the IT mission, staff, and budget. Transformed the LGS IT environment despite a series of flat or declining IT budgets. Served demanding and tech-savvy customer set responsible for delivering technology, network solutions, and science to their U.S. Gov`t customers. Experienced IT team leader and mentor. Authored many internal and external IT policies, procedures, and communications.

* IT Service Management: Life-cycle owner for a wide range of IT services (up to $50M/yr.) supporting 120,000 users, and providing strategic, financial, technical, and operational direction for each service. Managed extended service delivery teams of up to 50 people. Deployed, owned, or key stakeholder for established ITIL processes, covering all volumes (Strategy, Design, Transition, Service Operation, and Continual Service Improvement). Key organizational influencer and adopter of ITSM/ITIL methodology.

* Continual Service Improvement: Extensive experience applying process and quality management techniques to the IT environment, including ITIL-based new process definition. Proven ability to generate process improvements and results, often dramatically (e.g., provisioning cycle-times, incident volumes, billing inquiry volumes, time to repair, etc.). Business analyst skill set, with a proven history of working closely with developers (e.g., SharePoint) and stakeholders to define and build high-impact, low-cost IT and business tools. Particularly adept at process and tools integration.

Trained and professionally grounded in process management methodology. Formed and led process management/quality functions for multiple organizations. Practical expertise applying formal Quality Management Systems (QMS), methodologies, and philosophies (e.g., PQMI, TQM, Crosby 14-step, and hybrids/derivatives, etc.). Highly proficient at process base-lining and documentation (Visio, Service Mapping/Blueprinting, process workbenches, RACI) and analysis (modeling, time-in-Motion, Cost of Quality (COQ), RCA, quantification, opportunity identification, etc.). Experienced metrics manager (dashboards, KPIs, etc.). Experienced at customer satisfaction survey development, sampling, analysis and action planning.

Led or significant contributor to benchmarking/compliance efforts (Baldrige, ISO, SOX).

* IT Program/Project Management: Ownership and oversight for the overall IT infrastructure program. Principle LGS Innovations project lead for the six month super-initiative to establish the IT infrastructure, IT services, and IT organization, for the newly formed company. Project managed large IT transformation initiatives, e.g. client hardware refresh including W7/Office 2010 upgrade, early stage data center virtualization and private cloud planning, multi-layered network security solution, service deployments, system/platform upgrades, site/service migrations, and process improvement initiatives. Well organized project manager, experienced with project team formation, tools (MS Project and WBS), plan development/management, budget management, and supporting tasks (risk management, assumptions documentation, action logging, etc.).

Led the ISO certification based requirement to define a consistent corporate project management process from multiple, disparate PM processes and tools. Developed the training content delivered to company PMs.

* IT Outsourcing/Supplier Management: Skilled at identifying and implementing insource/outsource opportunities that best support IT strategy and business objectives. Consistently achieved 10-15% cost reductions/avoidance of the annual IT budget through selective insourcing/outsourcing. Served as the primary management interface and negotiator for large IT service outsource contracts, covering many IT service categories (Network, Hosting, Security, VoIP, Service Desk, Desktop Support, etc.) and external suppliers (Verizon Business, AT&T, Capgemini, etc.). Well-versed in the various aspects of outsource contracting (RFP, SOW, negotiation, terms & conditions, minimum annual commitments (MACs), ITAR requirements, NDAs, SLAs, etc.). High proficiency for maximizing and leveraging contract terms and conditions to the benefit of the IT organization. Expertise at vendor bill analysis and bill/payment accuracy. Effectively blended internal and outsourced service personnel and processes to create a homogeneous and highly effective IT Team.

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