Customer Service Administrative Assistant

Andrew Pebley

Email: abpao1@r.postjobfree.com

Address: ** ******* ****** #**

City: Attleboro

State: MA

Zip: 02703

Country: USA

Phone: 570-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

ANDREW PEBLEY

58 Oakdale Street, #20, Attleboro, MA 02703 Phone: 570-***-**** abpao1@r.postjobfree.com

Training & Development Professional

ORGANIZATIONAL DEVELOPMENT ~ COACHING ~ CONSULTING

PROFILE OF QUALIFICATIONS

* Demonstrated strengths in organizational needs analysis, strategy planning, organizational development (O.D.), and executive/management coaching.

* Adept at designing, developing, and aligning innovative training strategies and instructional tools with specific business needs, assessing and monitoring program effectiveness, and implementing modifications as necessary.

* Proven expertise in quantitative and qualitative data gathering and analysis, program development and administration, and team/project leadership.

* Advanced knowledge of concepts and practices related to adult learning, training approaches, instructional/program design, and performance measurement.

* Able to effectively integrate technology into curricular initiatives to enhance delivery and impact.

* Successful in motivating, influencing and empowering employees to consistently elevate organizational effectiveness, staff morale, and overall productivity.

* Well-versed in human resources laws and HR department operations.

EDUCATION

M.A., Industrial Organizational Psychology, University of New Haven, West Haven, CT

3.7 GPA

B.S., Psychology, Spring Hill College, Mobile, AL

Student Athlete (swimming): won three NAIA titles and three consecutive 3rd place team finishes

PROFESSIONAL EXPERIENCE

Andrew Pebley Professional Coaching & Consulting, Attleboro, MA, 2012 to Present

Coach for Professionals & O.D. Consultant

* Provided outstanding coaching services to professionals, effectively empowering clients to enhance personal leadership and effectiveness.

* Resourcefully develop and facilitate programs and services for professionals impacted by ADHD.

* Provide consultative guidance to organizations seeking strategies to improve creativity/innovation, workflow, participatory culture, and leadership development.

Attleboro YMCA, Attleboro, MA, 2009 to 2011

Director of Aquatics

* Spearheaded full-scope operations for Aquatics department including recruiting/staffing, staff scheduling, performance evaluations, personnel supervision, and discipline/terminations.

* Analyzed, devised, and administered department budget and associated record-keeping.

* Created and executed a wide range of training events for staff and community.

Serve Rhode Island, Providence, RI, 2009

Program Specialist

* Administered Work Experience program with accountability for preparing job descriptions, defining recruitment and interviewing protocols, and partnering with community non-profits to secure internship opportunities as well as job placement for program participants.

* Provided coaching to program participants with an emphasis in job search techniques, resume writing, interviewing skills, and goal setting.

University of New Haven, West Haven, CT, 2006 to 2008

Administrative Assistant

* Leveraged sharp organizational skills toward supporting broad-based administrative functions such as screening incoming resumes, scheduling interviews, and orienting new hires.

* Planned, coordinated and promoted campus events to boost awareness, enrollment, and community relations.

* Effectively administered state grant programs and maintained up-to-date student/faculty administrative records and files.

Learning Dynamics, Wallingford, CT, 2008

Training and Development

* Generated soft skills training modules for HR Compliance training including key topics such as discrimination, cultural diversity, hiring, terminations and HR laws.

* Formulated workplace survey to analyze qualitative data and assisted in statistical compilation of quantitative data.

* Actively participated in mystery shopping efforts to assess customer service levels at clients which included Siemens and Farmington Savings Bank.

Yale University, New Haven CT, 2007

Organization Development Intern

* Functioned as Lead Investigator in performance management systems for Ivy League universities report.

* Coordinated logistical details for 55 meetings in preparation of comprehensive workplace survey.

* Streamlined application process and performance management for external consultants.

* Assisted in recruiting activities and maintained external consultant database.

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