Customer Service High School

Sonja Orey

Email: ********@************.***

Address:

City: Portland

State: TN

Zip: 37148

Country: USA

Phone: 229-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Customer Service Representative with ability to establish rapport with patients.

Educational Background:

High School Dipolma from Lowndes High School, Valdosta GA 1/2001 to 5/1999 (Diploma)

High School Dipolma from Columbia College, Valdosta GA 1/2001 to 10/2012

Job History / Details:

Career Overview

Experienced Customer Service Representative with ability to establish rapport with patients.

Core Strengths

Excellent communication skills

Quick learner

Multi-line phone talent

Strong work ethic

Multi-tasking

Customer service

Office support (phones, faxing, filing)

Maintains strict confidentiality

Electronic Medical Record (EMR) software

ICD-9

HIPAA compliance

Patient-focused care

Knowledge of HMOs, Medicare and Medi-Cal

Work Experience

January 2008 to Current

American Homepatient Brentwood, TN

Customer Service Representative

Examined patients' insurance coverage, deductibles, possible insurance carrier payments. Scheduled appointments, registered patients and assisted patients with any questions or concerns with their medical equipment or billing. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Confirmed patient information, collected copays and verified insurance.

Educational Background

1999 Lowndes High School Valdosta, GA

High School Diploma

Columbia College, MO

Associate of Science Business Management

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