Customer Service Manager

Vernon Mcdaniel

Email: abpamc@r.postjobfree.com

Address:

City: New Port Richey

State: FL

Zip: 34653

Country: USA

Phone: 727-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a Hard working dedicated hands on manager for 15yrs. I can lead any team to success. I have the ability to train the crew and managers on my team and create a schedule to fit the needs of the store and business we are taken in. I have demonstrated integrity and honesty while interacting with guests,team members and mangers. I have had my team in the top speed of service rankings for three consecutive years while maintaining quality and great customer service and top SMG scores while building sales and bringing profits to the bottom line.

Educational Background:

High School Dipolma from Gulf High, New Port Richey FL 1/2001 to 6/1997 (math)

Job History / Details:

Summary

I am a Hard working dedicated hands on manager for 15yrs. I can lead any team to success. I have the ability to train the crew and managers on my team and create a schedule to fit the needs of the store and business we are taken in. I have demonstrated integrity and honesty while interacting with guests,team members and mangers. I have had my team in the top speed of service rankings for three consecutive years while maintaining quality and great customer service and top SMG scores while building sales and bringing profits to the bottom line.

Highlights

Restaurant operations

Dedicated team player

Customer-oriented

Quick Learner

Scheduling

Building teams

Quality training skills

organized

Building Sales

Problem Solver

Accomplishments

Started with Checkers in 96 as a crew, Moved to shift manager when a graduated in 97, eventually moved to a assistant manager and moved up to general manager in 02.

Started with Whataburger in 06 as a assistant for 6 months, then promoted to GM when store opened up.

Went to Checkers as a GM in 09 when Whataburger closed there stores in central and southern Fl.

Experience

June 2009 to October 2012

Checkers/Rallies Holiday, Fl

General Manager

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Maintained high standards of customer service during high-volume, fast-paced operations. (Always in the top three).

Cross-trained and coordinated scheduling with team members to ensure seamless service and the needs of the store.

Maintained high standards for controlling Food cost,Labor, appearance of my managers and crew.

Built Top Line Sales and controlled R&M and supplies to help build profits for the company.

September 2006 to May 2009

Whataburger Palm Harbor, Fl

General Manager

Consistently Provided friendly service and hospitality.

Promptly Resolved guest complaints with great hospitality.

Greeted customers and provided excellent customer service.

Pleasantly and courteously interacted with customers.

Verified that prepared food met all standards for quality and quantity.

Followed food safety procedures according to company policies and health and sanitation regulations.

Strictly followed all cash, security, inventory and labor policies and procedures.

Built top line sales and controlled R&M and supplies and help build a profit for the company.

Responsible for hiring and training of crew and managers to meet the needs of the store.

Made schedules for crew and managers to fit the needs of the store and impact the store a successful day.

June 1996 to October 2006

Checkers/Rallies Tarpon Springs, Fl

General Manager

Consistently provided great customer service and hospitality.

Maintained high standards of customer service during high-volume, fast-paced operations.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Prepared all food orders within a 2-3 minute time frame.

Performed all position responsibilities accurately and in a timely manner.

Did truck orders,scheduling.

Maintained high standards for controlling food cost,Labor,appearance of my managers and crew.

Helped build top line sales and controlled R&M and supplies to help build profits for the company.

Education

1997 Gulf High New Port Richey, Fl

High School Diploma

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