Customer Service High School

Philipp Haight

Email: ********@****-****.***

Address:

City: Dale city

State: VA

Zip: 22193

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over 12 years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from Hylton High School, Dale City VA 1/2001 to 6/1993 (Standard Study)

Job History / Details:

Career Overview

Motivated customer service representative with over 12 years retail experience in a fast-paced environment.

Core Strengths

Markdown/promotional procedures

Store maintenance

Inventory control

Seasoned in conflict resolution

Creative problem solver

Conflict resolution

Excellent communication skills

Problem solver

Energetic work attitude

Active listening skills

Opening/closing procedures

Accomplishments

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

December 2011 to September 2012

JCP Woodbridge, Virginia

Receiving Supervisor

I am responsible for everything that, comes in and comes out the store.Earned management trust by serving as key holder, responsibly opening and closing store.

March 2008 to November 2011

LOWES Woodbridge, Virginia

Overnight Stocker/Receiving

Interacted with customers and retail buyers to expedite orders.Assisted customers with store and product complaints.Dedicated to continuously improving sales abilities and product knowledge.Communicated all merchandise needs or issues to appropriate supervisors.

Manager: Rafi

Phone # 703-***-****

January 2000 to March 2008

WalMart Woodbridge, Virginia

Overnight Stocker

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Assisted customers with store and product complaints.Replenished supplies, bags and other materials at each cash wrap.Guaranteed positive customer experiences and resolved all customer complaints.Communicated all merchandise needs or issues to appropriate supervisors.Politely assisted customers in person and via telephone.

Manager: Roy Jones

Phone # 703-***-****

Educational Background

1993 Hylton High School Dale City, Virginia

High School Diploma Standard Study

Continuing education in Computer Networking System at ITT-TECH.

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