Customer Service Manager

Winifred Coffman

Email: *********@********.***

Address: ** ******* ***

City: Williamsburg

State: VA

Zip: 23185

Country: USA

Phone: 828-***-****

Skill Level: Senior

Salary Range: 30

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Winifred Coffman BLOWING ROCK, NC 28605

E-Mail: *********@********.*** Professional Summary Experienced management administrator professional with strong leadership and relationship-building skills.Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.Talented administrative manager with a strong background in communication skills, management of employees, multi tasks. Responsible, results-oriented, seasoned, business-savvy, dependable, detail oriented. Core Qualifications Excel in computer skills.

Proficiency in the Microsoft Office

File/records maintenance

Customer satisfaction

Customer Service

Internal Auditing

Project Management

Reporting Team leadership

Extremely organized

Computer proficient

Conflict resolution

Strong verbal communication

Reports generation and analysis Experience February 1992 to November 1998

Microwarehouse, Inc. Lakewood, NJ

Managment Administrator Successfully led key projects which resulted in positive outcome.

Worked directly with sales employees, clients who were stockholders, and management to achieve expected results.

Planned and executed annual employee evaluations .

Supported Vice President of Sales with daily operational functions.

Planned functions to enhance the sales department. Analyzed departmental documents for appropriate distribution and filing.Successfully led key projects which resulted in positive outcome.

Provided on site training for a telephone bank for rotation on telephones

Managed team of four professionals.

January 1986 to February 1992

Syscon Corporation Williamsburg, VA 23185

Managment Administrator Successfully led key projects which resulted in positive outcome

Planned and executed projects for the staff made up of mostly computer programmers, retired Army Officers working in a government atmosphere. Researched and updated all required materials needed for firm. Analyzed departmental documents for appropriate distribution and filing.Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.Obtained documents, clearances, certificates and approvals from local, state and federal agencies.Prepared correspondence, accounting and financial documents for analysis.Established RFP's (request for proposals from contractors, both local and federal, for this office, Researched and managed a contract proposal, prepared a large petty cash fund for accounting and financial analysis for the government . Also, managed a warehouse which stocked government equipment and also shipped to the government. Therefore, was knowledgeable and experienced in government shipping details. Education 1959 The Pan American School Richmond, VA

Associate of Science Business/Administration Professional Development: Business Training Professional Affiliations National Association of Professional Women President of local tennis club

Contact this candidate