Manager Management

Resume Diana%* B*%* D[*] Document Transcript

Diana Powell, ARM,COS, PHM

*** ******* ****, ** ***** 512-***-**** abpak4@r.postjobfree.com

Highly motivated, results-driven Property Manager with extensive experience in contracts &

compliance, human resources, and account management in real estate, public housing and

government program regulations. Recognized for integrity, commitment to quality, and strong

work ethic that includes completing two professional designations while working full-time.

AREAS OF EXPERTISE INCLUDE:

Productive, personable and goal-driven professional who commands more than 6

years of diverse customer, corporate and client-oriented Property Management

experience.

Exceed corporate expectations in any setting. Highlights include receiving recognition

for leadership and productivity from national residential Property Management agencies.

Effectively balance multiple responsibilities. Contribute to corporate growth through

establishing strong rapport with customers, team-building and management of leasing

and maintenance staff, development of marketing programs, maintaining strong

budgetary guidelines while assuring quality of project.

Success driven with a strong record of leasing, marketing, relationship building,

communications and strategic planning.

Ability to develop and maintain relationships with corporate and onsite staff, as well as

with vendors, agents and contractors.

Proven ability to increase property performance, improving occupancy and income

while keeping operating expenses below budgeted levels.

Certified and educated to ensure that properties are operating in accordance with all

Federal, State and City regulated agreements as applicable.

Highly knowledgeable and experience in LIHTC, Section 8 and affordable housing

programs.

WORK HISTORY:

UAH Property Management (Property Manager) March 2009

Present

Determined amount of deposit and monthly rent according to family income.

Supervised all assigned staff including maintenance.

Collected rent, security deposit, and other charges.

Performed move in and move out inspections.

Approved all make ready units prior to occupancy.

Prepared rent roll accurately and in a timely manner.

Prepared and processed lease terminations and filed forcible retainers in court.

Housing Authority City of Austin (Property Manager) Nov. 1997-

July 2008

Supervised all assigned staff and contractors; completed employee s annual evaluations.

Conducted orientation for all new residents, including showing units, explaining leases, and

briefing them on policies and procedures.

Calculated and collected rent, deposits, and other charges.

Maintained and monitored delinquent rent roll, issued delinquent notices and late payment

charges, and initiated eviction process when warranted.

Reviewed and submitted account receivable reports daily.

Documented all funds collected and deposited funds into bank.

Monitored and evaluated compliance with the agency policies and procedures and HUD/

Agency occupancy standards.

Maintained accurate records and assumed responsibilities for result of all internal, HUD, and

other audits.

Diana Powell, ARM,COS

Page Two

Anderson Group Realty (Property Manager) Sept. 1991

April 1996

Supervised staff and trained employees.

Direct collection of rental fees, and deposits and payment of incurred operating expenses.

Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or

maintenance.

Plan, schedule, and coordinate general maintenance, major repairs, and remodeling of

residential properties.

Manage and oversee operations, maintenance, administration, and improvement of residential

properties.

Negotiate the lease of property and complete or review appropriate documents and forms.

EDUCATION, TRAINING, AND CERTIFICATIONS:

Institute of Real Estate Management - Accredited Resident Manager (ARM), Issued: August

1990

Austin Community College - Business Management and Leadership 1999

Nan McKay and Associates - Public Housing Asset Management Certification, Issued: July

2004

National Center For Housing Management - Certified Occupancy Specialist (COS), Issued:

March 2008

Occupational Licenses and References Available Upon Request.

Contact this candidate