Customer Service Sales
Resume:
Emily Heileman
Email: ********@************.***
Address:
City: Adel
State: IA
Zip: 50003
Country: USA
Phone: 515-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. with a unique set of solutions for every problem. Creative in decision making, while careful in taking conservative risks to increase sales and customer retention.
Educational Background:
High School Dipolma from DMACC, Ankeny IA 1/2001 to 1/2006 (Accounting)
High School Dipolma from Iowa School Of Beauty, Ankeny IA 1/2001 to 10/2012
Job History / Details:
Summary
Excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. with a unique set of solutions for every problem. Creative in decision making, while careful in taking conservative risks to increase sales and customer retention.
Highlights
Customer service-focused
Sales expertise
Account coding aptitude
Cash handling expert
Financial transactions expertise
Debt and credit management
Excellent work ethic
Analytical
Superior organization skills
Excellent time management
Team player
Detail-oriented
Flexible
People-oriented
Energetic
Cheerful demeanor
Friendly
Positive attitude
Self-sufficient
Reliable
Goal-oriented
Complex problem solving
Accomplishments
Implemented several strategies that successfully increased sales and improved client retention rates.
Repeatedly commended by superiors for excellent customer service.
Payroll Assistance
Assisted with payroll preparation and entered data into cumulative payroll document.
Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Training
Responsible for training all new employees to ensure continued quality of customer service.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
File Management
Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Scheduling
Organized technician schedule for customer jobs.
Inventory Control
Restocked and organized items as necessary and as directed.
Purchasing
Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.
Product Inspection
Inspected products to ensure highest quality.
Supervision
Trained workers to perform general duties to company standards.
Crew Management
Interviewed, hired, trained and evaluated team of 30 construction employees.
Training
Responsible for providing vision and guidance to a group of 30 construction employees, training them on sufficient project plans and procedures.
Experience
July 2006 to December 2006
Bradley's, Inc, West Des Moines, IA
Cocktail Server/Bartender
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Strictly followed all state liquor regulations, particularly in regard to intoxicated persons and minors.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Effectively handled customer complaints and special requests.
Maintained a consistent, regular attendance record.
Provided prompt, efficient, friendly, and quality service at all times.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Accurately balanced cash register at all times.
Set up bar for operation, obtained cash bank and stocked the service bar.
Maintained stock levels to prevent shortages of critical items.
Quickly mixed a variety of simple and complex cocktails.
Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
Effectively and calmly resolved situations with intoxicated guests.
Accurately and quickly calculated checks and made change.
Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Greeted newly seated guests in a friendly and timely manner.
Maintained a positive working relationship with fellow staff and management.
Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
Consistently monitored guest consumption of alcohol and appropriately intervened as needed.
Built guest satisfaction and enjoyment.
10/25/2012 12:00:00 AM
Stay At Home Mother
During any gaps of employment, I was a stay at home mother and student.
May 2005 to June 2006
Catch Some Rayz Tanning Salon Waukee, IA
Assistant Salon Director
Organized weekly sales reports to track product success.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Maintained up-to-date knowledge of state laws.
Trained new employees by providing knowledge of specific salon tasks and policies.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Performed salon opening duties, including counting cash drawers and checking all equipment for proper functioning.
Stocked and rotated inventory regularly.
Organized the salon by returning all merchandise to its proper place.
Built long-term customer relationships and advised customers on purchases and promotions.
Asked open-ended questions to assess customer needs.
Expressed appreciation and invited customers to return to the store.
Supervised 3 employees.
Performed weekly bank deposits.
May 1997 to July 2005
J's Roofing and Renovations Altoona, IA
Co-Owner
Traveled to potential job sites, listened carefully to what home improvements homeowners were wanting, made suggestions to make their desires more attainable.
Examined areas of the home or business to be renovated while taking careful notes and exact measurements.
Prepared and delivered bids based on needs and wants of customer.
Made modifications to bids as needed or requested.
Developed and executed layout and installation based on job terms and city regulations.
Prepared written contracts.
Purchased necessary materials.
Bought necessary materials to carry job out smoothly.
Assigned a crew to start renovations explaining in explicit detail how it was to be done and supervised every step of the way to ensure customer satisfaction.
Immediately resolved any problems with homeowner successfully by keeping in daily contact and providing superb, friendly customer support.
Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
Ensured the contract job was done in a timely manner, before contract finish date approached.
Held monthly safety meetings to ensure safety.
Employed a wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Implemented and followed company procedures to maintain work environment in a neat and orderly condition.
Prepared payroll for approximately 30 employees.
Filed, organized, operated a multi-line phone system, worked closely with insurance adjusters and maintained a daily log of the financial records.
Followed up with homeowners to ensure satisfaction.
Education
DMACC,
Iowa School Of Beauty
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