High School Service

Shenika Findlater

Email: abpahg@r.postjobfree.com

Address:

City: Greensboro

State: NC

Zip: 27401

Country: USA

Phone: 336-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Guest Aid professional with strong leadership and relationship-building skills. I'm hard-working with a dedication to customer satisfaction and superior service.

Educational Background:

High School Dipolma from Penn Foster, Scranton PA 1/2001 to 10/2012 (high school diploma)

Job History / Details:

Professional Summary

Experienced Guest Aid professional with strong leadership and relationship-building skills. I'm hard-working with a dedication to customer satisfaction and superior service.

Core Qualifications

Strong verbal communication

Conflict resolution

Extremely organized

Microsoft Office

Data management

File/records maintenance

Team leadership

Quick learner

Strong verbal communication

Guest services

Reservations and booking system experience

Front desk training

Adaptability and responsiveness

Communicates effectively

Service-oriented

Listening skills

Reading comprehension

Staff training

Exceptional multi-tasker

Experience

February 2007 to January 2008

Crestwood Suites Greensboro/high point airport ares, N.C

Guest Aid

Greeted, registered and assigned rooms to guests of hotels or motels.Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts, manually or using computers.Made and confirmed reservations.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Verified customers' credit and established how the customer would pay for the accommodation.Computed bills, collected payments and made change for guests.Contacted housekeeping or maintenance staff when guests reported problems.

Education

2014 Guilford Technical community college Greensboro, North Carolina

Associate of Applied Science Architecture

3.0 GPA

Graduate of Penn Foster High School, Class of 2006

Professional Affiliations

Volunteer Mediator for one step further

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