Robin Wrenn-Martinez

Email: abpago@r.postjobfree.com

Address:

City: Tacoma

State: WA

Zip: 98409

Country: USA

Phone: 253-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over eight years experience in a fast-paced environment. Highly enthusiastic & professional always responsible along with having skills to be an asset to any business.

Educational Background:

High School Dipolma from Mount Tahoma Highschool, Tacoma WA 1/2001 to 6/2005 (General Studies)

High School Dipolma from Tacoma Community College, Tacoma WA 1/2001 to 10/2012

Job History / Details:

Career Overview

Motivated customer service representative with over eight years experience in a fast-paced environment. Highly enthusiastic & professional always responsible along with having skills to be an asset to any business.

Core Strengths

Inventory control

Store maintenance

Top sales performer

Telephone inquiries

Invoice processing

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Seasoned in conflict resolution

Quick learner

Large cash/check deposits expert

Proficient in cash management

Shipping and receiving professional

Customer service expert

Multi-line phone talent

Mediation capability

Opening/closing procedures

High customer service standards

Call center management experience

Dedicated to process improvement

Devoted to data integrity

Training manual contributor

Proficient in customer account software

Accomplishments

Managed call flow while managing customers hands on.

Been awarded 2 management positions before age of 25

Have always taken pride in the ability to exceed corporate target for customer satisfaction.

Work Experience

December 2011 to September 2012

Avant Guard Monitoring Tacoma, WA

Operations Dispatcher

Dispatching, data entry, customer service, records, Collected customer feedback and made process changes to exceed customer satisfaction goals, maintained an above average amount of calls per shift, promotion to training mentor in under 6 months.

June 2010 to April 2012

LA Fitness Tacoma//Redondo, WA

Operations/ Training Assistant Manager

Data entry, staff training, answer phones, appointment bookings, sells, maintaining selling goals, customer service, fitness analysis, marketing, filing, records, opening closing, billings, scheduling, collections, meet & greets, promotions.

October 2009 to June 2010

Savers University PL, WA

Productions Lead

Customer service, inventory, data entry pricing, openings, Improved sales ratings by 76 percentage . retail management, folding, placing merchandise, organizing, stocking, addressed customer service inquiries in a timely and accurate fashion.

January 2008 to September 2009

State Farm Tacoma, Wa

Receptionist

Answering phones, data entry, customer service, filing, billing, mailing, deposits, claims, faxing, cleaning, calenders, cashier. Demonstrated mastery of customer service call script within specified time frames,Properly directed inbound calls in phone queues to improve call flow. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

December 2007 to February 2008

Mega Brands Fife, WA

Inventory Specialist

Provided accurate and appropriate information in response to customer inquiries.

Maintained up-to-date records at all times.

Ran reports and supplied data to fulfill customer report requirements.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Packaging & shipping duties as well.

July 2006 to March 2007

Safe Way Tacoma, WA

Courtesy Clerk

Customer service, cleaning, openings & inventory

Educational Background

2005 Mount Tahoma Highschool Tacoma, WA

High School Diploma General Studies

Academic Achievement Award maintained 3.0 & above all 4 years

Teachers assistant grades 11-12 (data entry & records experience)

Tacoma Community College Tacoma, WA

Science & Associates

Some College anticipated degree in study field.

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