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Customer Service Representative

Location:
Clarksville, TN
Posted:
October 26, 2012

Contact this candidate

Resume:

PAMELA GARRIS

Email: abpagh@r.postjobfree.com

Address:

City: CLARKSVILLE

State: TN

Zip: 37040

Country: USA

Phone: 931-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated teaching professional with over 13 years experience addressing student needs and ensuring proper student development. Taught both children and Adults.

Educational Background:

High School Dipolma from Bethel University, Clarksville TN 1/2001 to 8/2012 (Business Management)

High School Dipolma from Nova Southeastern University, Clarksville TN 1/2001 to 10/2012

Job History / Details:

Summary

Motivated teaching professional with over 13 years experience addressing student needs and ensuring proper student development. Taught both children and Adults.

Education and Training

August 2012 Bethel University Clarksville, TN

B.S Business Management

2.75 GPA

Focus on Leadership

Marketing

2014 Nova Southeastern University Ft. Lauderdale, Florida

Master of Science Conflict Analysis and Resolution

I start in January

Professional Training

Core Qualifications

Goal Setting and Implementation

Instruction

Kinesthetic Learning

Learning Strategies

Public Relations

Student Evaluations

Student-Centered Teaching

Counseling

Creative Lesson Planning

Curriculum Development

Group Instruction

Instructional Methods

Parent/Teacher Conferences

Student motivation

Parental Participation

Problem Solving

Research

Speaking

Time Management

Community Involvement

Critical Thinking

Achievements

Designed, developed and implemented daily lessons for 67 students.

Employed activities and techniques techniques to encourage student learning.

Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.

Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.

Served as student mentor and counselor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions.

Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.

Regularly met with parents to discuss student issues and course weakness areas.

Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience.

Developed monthly evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.

Professional Experience

June 1999 to Current

DOMINOMUSIC Clarksville, Tennessee

Music Teacher

Music lessons, adults and children, customer service, book keeping, write contracts and have oversight for clients to sign over policies and procedures, customer retention, recitals & special events, create reports and spreadsheets, workshops, presentations, seminars, conflict resolution, business excellence, exceed teaching standards for the research, analysis, documentation, presentation, completeness, timeliness and accuracy, accurately gather, maintain and utilize data in various databases.

July 2009 to October 2011

AAFES FT. CAMPBELL, KENTUCKY

Customer Service Representative

Responsible in receiving payments from customers.

Courteous to customers.

Vigilant, watchful and accurate in processing customer assets.

Store security.

Demonstrate new products of their use and features.

Knowledge of governmental procedures.

Nov 1999 to Sept 2006

Mary's Music Clarksville, Tennessee

Independent Contractor

Music teacher, sell musical instruments and supplies in retail setting, client retention, customer service.

January 2000 to April 2001

Suncom Wireless Clarksville, Tennessee

Customer Service Representative

Customer service, billing, customer retention, sales, inventory, spreadsheets, customer relations.

with escalated calls, received awards for excellence in customer service.

Interaction consumer application development.

Community Involvement

Trained other Musicians

Church Musician 14 years

Choir Director 10 years

Media Ministry 2 years

Songwriter 8 years

Sunday School Teacher 25 years

Negotiator

Affiliations

Toastmasters

MENSA

Additional Information

I AM MOVING TO FLORIDA THE MIDDLE OF NOVEMBER

Received Awards for Outstanding Customer Service

Specialize in Time Management Leadership Driven Attention to Detail

Self-Motivated Go-Getter Organized



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