Customer Service Representative

Valerie Shambo

Email: ********@*************.***

Address:

City: Albuquerque

State: NM

Zip: 87112

Country: USA

Phone: 505-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative with more than 18 years of experience in handling problems and situations in a Reservation center.

Educational Background:

High School Dipolma from International Air Academy, Ontario CA 1/2001 to 1/1990 (all aspects of the travel industry)

Job History / Details:

Professional Summary

Customer Service Representative with more than 18 years of experience in

handling problems and situations in a Reservation center.

Core Qualifications

Results-oriented

Client-focused

Self-motivated

Extremely organized

Experience

March 1993 to July 2011

Southwest Airlines Albuquerque, New Mexico

Customer Care Representative

I worked in a Reservation Center and was responsible for assisting internal and external customers with any and all problems they might have. Also determined special assistance needs of passengers. I was required to remain current and qualified in problems or questions with our internet website and situations involving our Frequent Flyer program.

I retired from the company in July,2011 with full benefits.

September 1992 to December 1992

Manpower Inc. Albuquerque, New Mexico

building computers and printers

I worked on a temporary contract for Digital Corporation and alternated between computer assembly and upgrading and repairing laser printers.

I was in a major car accident in December and had to terminate my employment.

Education

1990 International Air Academy Ontario, california

GED all aspects of the travel industry

Advanced sales training.Received honorable degree at the completion of my schooling.

Professional Affiliations

I am a longtime member of our states Herptological society

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