Customer Service Technician

Misty Spangler

Email: ********@**********.***

Address:

City: Farmington

State: NH

Zip: 03835

Country: USA

Phone: 603-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hands-on and hard working. Solid team player with great positive attitude. Forklift and Six S certified with education in proper body mechanics. Over 12 years experience in customer service and satisfaction. Personable and energetic worker with 2 years of experience working in a fast-paced environment. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Skilled assembly technician with experience in the manufacturing industry.

Educational Background:

High School Dipolma from McIntosh College, Dover NH 1/2001 to 12/2005 (Massage Therapy)

Job History / Details:

Summary

Hands-on and hard working. Solid team player with great positive attitude.

Forklift and Six S certified with education in proper body mechanics.

Over 12 years experience in customer service and satisfaction.

Personable and energetic worker with 2 years of experience working in a fast-paced environment.

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Skilled assembly technician with experience in the manufacturing industry.

Highlights

Background in shipping and receiving

Crane and hoist equipment operation

Machining familiarity

Drilling and tapping skills

Current forklift operator certificate

Shipping and Receiving

Adaptive to changing environments

Curriculum development with new procedures

Expert in safety rules and operation

Accuracy in attention to detail

Fast learner

Hard working and self-motivated

Accomplishments

Developed layout and plan sequences to improve operational efficiency.

Successfully completed any and all rigorous employee development programs. Loaded flat bed by forklift and hand truck. Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers, tractors and other equipment. Read work orders or received oral instructions to determine work assignments and material and equipment needs.

Experience

July 2010 to July 2012

Idex - Corken Inc. Oklahoma City, Oklahoma

Assembly Technician

Interpreted prints, drawings and sketches.

Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Certified and skilled forklift operator.

Put together electrical switches quickly and efficiently.

Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.

Proposed process improvements to increase quality and efficiency.

Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.

Completed and entered quality records, scrap reports and machine logs in a timely manner.

Trimmed and balanced rotating components such as pump impellers and shaft assemblies.

Reviewed and verified all work was in compliance with sales orders and customer requirements.

Determine materials, tools and equipment needed for product orders.

February 2005 to April 2010

State Department of Transportation Dover, N.H.

Toll Attendant

Answered questions of directories, current road conditions and upcoming events that might delay drive time.

Computed accurate sales prices for transactions.

Conducted walkthroughs with the General Manager to discuss all interior and exterior safety conditions.

Assisted customers in person and via telephone.

Cross-trained and provided back-up for other workers when needed.

Accurately balanced cash drawer after every shift.

Developed reputation as an efficient service provider with high levels of accuracy.

January 2004 to February 2005

Dr. Forrest's Otolaryngology Rochester, N.H.

Office Technician

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Coded inpatient charts.

Professionally and courteously verified appointment times with patients.

Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Prepared patient charts, pre-admissions and consent forms as necessary.

Assigned appropriate medical codes.

Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.

Confirmed patient information, collected copays and verified insurance.

Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.

Communicated with medical transcriptionists regarding patient medical records.

Adeptly managed a multi-line phone system and pleasantly greeted all patients.

Verified patients' eligibility and claims status with insurance agencies.

Prepared patient charts accurately and neatly for the clinic.

Maintained strict patient and physician confidentiality.

Scheduled appointments and registered patients.

Education

2005 McIntosh College Dover, N.H.

Certificate Massage Therapy

3.85 GPA

Coursework in Human Anatomy, Physiology, Kinesiology and Biology

Ethics and Business development courses

Related Modalities, Adjunct Therapies and Health and Hygiene curriculum

Continuing education in Massage Therapy

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