Customer Service Representative

Joshua Willard

Email: abpae4@r.postjobfree.com

Address:

City: Charleston

State: WV

Zip: 25314

Country: USA

Phone: 304-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

[Customer Service Associate] Uses excellent communication skills and rapid and precise customer service skills to not only satisfy guest's expectations of the company's standards, but also focuses on providing a personal level of service to encourage and better guarantee a more generous gratuity when working in a restaurant or to better secure my standings with both the rank and my employer's faith and assurance in my job capabilities and future potential.

Educational Background:

High School Dipolma from West Virginia State University, Institute WV 1/2001 to 5/2012 (Business)

Job History / Details:

Summary

[Customer Service Associate]

Uses excellent communication skills and rapid precise customer service skills to not only satisfy guest's expectations of the company's standards, but also focuses on providing a personal level of service to encourage and better guarantee a more generous gratuity when working in a restaurant or to better secure my standings with both the rank and my employer's faith and assurance in my job capabilities and future potential for opening positions. Provides employer with a commitment to perfection and excellence when dealing with the company and its employees, and each individual customer I work with.

Highlights

Satisfactory Customer Service Experience and Skills.

On point vocal communication skills with customers both face-to-face and over the telephone.

Reliable, Dependable, and always willing and able to compromise depending on my employer's demands.

Fast and eager learner who takes a personal interest in learning and conquering new and challenging tasks.

Ability and willingness to take charge and be the leader at work as well as train and assist new and struggling employees.

Cash handling, credit card and gift card processing, and check tendering skills.

Telephone answering and serving experience including juggling multiple callers at once.

Very positive, optimistic, and friendly attitude. Considered by past employers and co-workers as a personable, outgoing, and overall friendly employee.

Former West Virginia State University student with positive experience in multi-tasking, balancing a full and demanding work load and schedule, and successfully meeting multiple deadlines sometimes in a considerably short period of time.

Has received much positive feedback and praise in the past from employers, co-workers and professors for my "gift" with both my work ethic and my ability to understand a concept or situation and to relay that information or instruction to another party efficiently, professionally, and many times in a unique way that proves to ideally solve the situation at hand. I've been convinced by other's feedback that I have this particular talent that one cannot simply learn.

Experience

September 2010 to January 2012

The Olive Garden South Charleston, WV

Server

Obtained a thorough knowledge of both the company as well as their products in order to successfully endorse, sell and inform my guests.

Maintained a clean and organized designated section of tables in the restaurant to create a comfortable and clean atmosphere for my guests.

Used my personal approach to company's product in order to up-sell additional menu items, beverages and desserts to increase restaurant profits and better sustain and reaffirm my position with the company.

Recorded guest's orders as well as the sometimes many alterations made to their orders and then successfully guided the orders to final preparation before I delivered the products to my guests.

Constantly interacted with both guests and co-workers in a professional but also personal manner that would both benefit the restaurant and my fellow employees as well as maximized the gratuity I received from my guests.

March 2009 to September 2010

Applebees Charleston, WV

Host/ To-Go Specialist

Greeted guests in the professional manner set by the company's standards.

Accommodated each party of guests with a dining table fitting their individual requests or requirements.

Answered orders for carryout on the phone and recording all their data for both their orders and modifications as well as their preferred payment method which frequently included processing credit card transactions over the phone.

Single-handedly prepared orders and supplied them with all of their requests and specifications on side items and condiments to include so that the guests were provided with anything they would need at home with their orders that they would get from my restaurant.

Communicated and maneuvered around other employees who all had different job positions but were required to intercept with mine to carry out their tasks. (Sharing computers, cash registers, telephones, and space on the line or kitchen to prepare orders.)

November 2011 to January 2012

Toys-R-Us South Charleston, WV

Seasonal Customer Service Representative

Learned new company's products, seasonal promotions, computer system, store layout and product location and stocking, and policies in a very short amount of time and successfully executed this information and knowledge to promote and endorse the company and their products and provide customer service on a level that sufficed.

Intensive team work with both seasonal and regular staff that in itself would generate new dilemmas and call for patience and demand effective problem-solving skills.

October 2006 to November 2008

Hollister Co. Charleston, WV

Customer Service Associate/ Model (Brand Representative)

Successfully learned and conformed to the company's implemented image to visually endorse Hollister's products and promote the lifestyle projected by the company.

Provided customer service and assistance to shoppers by helping them make their selections, possibly arranging them with a fitting in dressing room, and finally being their cashier.

Handled disputes from customers involving size issues resulting in directing them with our on-line purchasing instructions, unwanted merchandise leading to a refund of the customer's merchandise, and other complaints that would result in a referral to my manager.

Education

2014 West Virginia State University Institute, WV

Bachelor of Science Business

I majored in Business to further my qualifications to deal with the public and advance in positions with companies.

I minored in Psychology to better understand and be validated with the public (Sociology) as well as gain a better understanding of the human mind and condition.

Each semester I attended, starting with Fall 2008, I engaged in a full-time schedule while I held down a part-time job on my off time and sustained residence in my own apartment and paid all included utilities, as well as having to keep up with car and insurance payments.

After leaving employment with The Olive Garden to focus on excelling towards completion of my Spring 2012 semester consisting of 21 credit hours (7 individual classes), I withdrew from school temporarily in order to devote all of my time to a job where I can save a sufficient amount of money to return to a university and fund all of the semester's required expenses out of my own pocket and therefor minimizing my debt of student loans.

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