Manager Customer Service

Melissa Housworth

Email: abpacz@r.postjobfree.com

Address:

City: Friendship

State: WI

Zip: 53934

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly proactive manager with 6 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Have extensive experience in staff training, ordering, inventory, and budgets. Experience in banquets, golf outings, and weddings.

Educational Background:

High School Dipolma from Necedah Area Schools, Necedah WI 1/2001 to 6/2007 (server license food safety and sanitation certified)

Job History / Details:

Summary

Highly proactive manager with 6 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.

Have extensive experience in staff training, ordering, inventory, and budgets. Experience in banquets, golf outings, and weddings.

Highlights

Natural leader

Service-oriented

Strong work ethic

Customer-oriented

Staff scheduling

Inventory control and record keeping

Full service restaurant background

Stable work history

Hiring and training

Wine training and bartending license

Serve safe certified

Accomplishments

Computer and typing skills. Serve Safe certified. Bartending license. Successfully hired and trained staff for two restaurants. Implemented monthly staff training and refined breakfast, lunch, and dinner menus every season. Had large amount of repeated clientèle. Booked, planned, and worked many golf events, banquets, and weddings.

Experience

June 2006 to October 2012

Castle Course at Northern Bay Golf Resort Arkdale, WI

Food and Beverage Manager

Hired and trained all front of the house staff for 2 bars and a full service restaurant. Did all ordering and monthly inventory. Worked every position necessary when needed, from dishwasher to bar. Organized and worked many weddings, golf outings, and banquets. Had many repeated guests.Received frequent customer compliments for going above and beyond normal duties. Created the work schedule for all the front of the house staff every week.

January 2004 to March 2006

Kaminski Brothers Chophouse Wisconsin Dells, WI

Trainer, Server, Bartender

Trained all new front of the house employees.Continually monitored the restaurant and took appropriate action to ensure food quality and service standards were consistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Ensured proper cleanliness was maintained in all areas of the bar and front of house.Developed and maintained exceptional customer service standards. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

June 2003 to January 2004

Sarentos Italian Restaurant and Pizzeria Wisconsin Dells, WI

Front Server/Captain

Responsible for coordination of up to 20 servers in restaurant with capacity of 230.Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers.Informed patrons of establishment specialties and features.Inspected dining and serving areas to ensure cleanliness and proper setup.Ensured consistent high quality of plate presentation.Trained new employees.Communicated with customers regarding orders, comments, and complaints.

June 1996 to January 2003

Carlsons Rustic Ridge Friendship, WI

Bartender, Server, Busser, Hostess, Dishwasher, and Cook

This was a family friend business. Had experience in all positions available

Education

2002 Necedah Area Schools Necedah, WI

High School Diploma

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