Manager Customer Service

Veronica Hirales

Email: abpacm@r.postjobfree.com

Address:

City: Stratford

State: CT

Zip: 06614

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Restaurant/Asst. Manager with 12 years in restaurant and bar experience. Strong career progression in casual dining. Highly dedicated to carer growth. Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Customer-centric, team-oriented food and beverage manager. Educational background includes business operations,Aspires to manage a successful restaurant operation.

Educational Background:

High School Dipolma from College of Southern Nevada, Las Vegas NV 1/2001 to 6/2000 (Hotel and Business Management)

Job History / Details:

Summary

Restaurant/Asst. Manager with 12 years in restaurant and bar experience. Strong career progression in casual dining. Highly dedicated to carer growth.

Dynamic and accomplished catering and food service professional with prior work in social and corporate markets. Notable success in large-scale event planning, food preparation and menu development. Currently seeking a food service management role.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Customer-centric, team-oriented food and beverage manager. Educational background includes business operations,Aspires to manage a successful restaurant operation.

Highlights

Dynamic, friendly hostess

Natural leader

Strong work ethic

Supervisory skills

Bilingual in [ Spanish, English.

Passion for customer satisfaction

Food service background

Proven sales record

Staff development talent

Inventory control and record keeping

Conflict resolution techniques

Full service restaurant background

Stable work history

Employee recruitment expertise

Accomplishments

Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Reduced employee turnover by [] percentage by creating and implementing a no-cost incentive program.

Efficiently operated one high volume restaurants with a combined staff of 120 culinary and restaurant professionals.

Recognized as one of the top ten Restaurant west coast region. Las Vegas Nevada.

Experience

July 2000 to May 2012

The Bellagio, Hotel and Casino. Las Vegas, NV

Asst. Manager

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Scheduled and directed staff in daily work assignments to maximize productivity.

Interacted positively with customers while promoting hotel facilities and services.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Correctly calculated inventory and ordered appropriate supplies.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Developed and maintained exceptional customer service standards.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Led and directed team members on effective methods, operations and procedures.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Collaborated with the Executive Chef to analyze and approve all food and beverage selections.

Conducted timely performance evaluations for all front of house staff.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Counseled and disciplined staff when necessary.

Achieved highest employee retention rate in the region.

Consistently obtained highest rating from the county health department.

Education

1998 College of Southern Nevada Las Vegas, NV

Associate of Arts Hotel and Business Management

Courses in Hospitality and Restaurant Management.

Food Service Management and Restaurant Management courses.

Basic Vocational Certificate: Restaurant Operations.

Contact this candidate